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Customer Service Representative

2 months ago

Byron Center, Michigan, United States Macatawa Bank Full time

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Macatawa Bank. As a Customer Service Representative, you will be responsible for providing exceptional customer service, processing transactions, and promoting bank products and services.

Key Responsibilities

  • Provide excellent customer service by responding to customer inquiries, resolving issues, and promoting bank products and services.
  • Process transactions, including deposits, withdrawals, and transfers, in accordance with bank procedures.
  • Meet or exceed referral goals, maintain a high level of accuracy, and consistently meet or exceed service level standards.
  • Stay current on bank products and services, and have a high desire to uncover additional customer needs and refer customers to relevant products and services.
  • Follow all policies and procedures to ensure the branch passes all audits, and minimize loss exposure to the bank.

Requirements

  • Positive attitude and excellent customer relation skills.
  • Ability to multi-task and work in a fast-paced environment.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.

About Macatawa Bank

Macatawa Bank is a community bank dedicated to providing exceptional customer service and financial solutions to our customers. We are committed to building long-term relationships with our customers and employees, and to making a positive impact in our community.