Customer Service Representative

1 week ago

Bethesda, Maryland, United States The Sherwin-Williams Company Full time
Customer Service Specialist Job Description

We are seeking a highly skilled Customer Service Specialist to join our team at The Sherwin-Williams Company. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our wholesale and retail customers, answering their questions about our products, and recommending the right solutions.

Key Responsibilities:
  • Provide excellent customer service to ensure maximum customer satisfaction
  • Determine customer needs and present appropriate products and services
  • Build trust relationships with wholesale and retail customers
  • Process sales transactions accurately and consistently
  • Follow and achieve sales goals on a monthly, quarterly, and yearly basis
  • Maintain precise work order files and formulas
  • Pull products from the sales floor or warehouse
  • Tint and mix products to customer specifications
  • Stock shelves and set up displays
  • Clean store equipment
  • Load/unload delivery trucks
  • Assist in making deliveries, as needed
  • Maintain in-stock and presentable condition assigned areas
  • Remain knowledgeable on products offered and discuss available options
  • Comply with inventory control procedures
  • Suggest ways to improve sales
Requirements:
  • Must be at least 18 years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able to read, write, comprehend, and communicate in English
  • Must be able to read, write, comprehend, and communicate in Spanish
  • Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends
Preferred Qualifications:
  • Have a valid, unrestricted Driver's License
  • Have at least a High School diploma or GED
  • Have at least one (1) year experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint related products
  • Have previous work experience operating tinting and mixing equipment

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