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Claims Customer Service Specialist

2 months ago

McAllen, Texas, United States Kemper Full time

Location: McAllen, Texas

Company Overview:
Kemper stands as one of the foremost specialized insurers in the nation. Our achievements are a direct result of the dedicated and diverse individuals who positively impact the lives of our clients daily. We foster a high-performance culture, offering valuable opportunities for personal growth and professional challenges, all while promoting a healthy work-life balance. Our products and services cater to the unique and evolving needs of our customers, and by joining our team, you contribute to delivering on our commitments to our stakeholders.

Position Summary:
If you are a Customer Service expert with a genuine desire to assist others, this is an exceptional opportunity for you. We are looking for a Bilingual Claims Customer Service - Initial Loss to join our team. In this role, you will be the first point of contact for our clients, ensuring they receive an outstanding customer experience. No prior experience in the insurance sector is necessary, as we provide a comprehensive, paid training program to equip you with all the knowledge required for success in this position.

Key Responsibilities:

  • Deliver exceptional and responsive customer service in a call center environment.
  • Handle incoming calls from clients regarding their claims.
  • Input information into the claims system to initiate the claims process.
  • Address client inquiries and provide information as needed, directing requests to the appropriate departments when necessary.

Qualifications:

  • Minimum of 1 year of customer service or call center experience.
  • High school diploma or GED is required.
  • Strong telephone etiquette.
  • Proficient typing skills - 25 WPM with 95% accuracy.
  • Excellent organizational and planning abilities.
  • Bilingual proficiency in Spanish and English is essential.

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other status protected by applicable laws and regulations. We are committed to fostering diversity and equality within our organization and strive to maintain a workplace free from discrimination.

Kemper does not accept unsolicited resumes from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper, and the company will not be obligated to pay a placement fee.