Customer Experience Liaison

3 weeks ago


Albuquerque, New Mexico, United States Albuquerque Plumbing Heating & Cooling Inc Full time

Job Title: Customer Experience Liaison

Salary Range: $40,000 - $55,000 per year

The Customer Experience Liaison is responsible for providing top-notch customer service to clients of Albuquerque Plumbing Heating & Cooling Inc. Key duties include answering customer inquiries, participating in team meetings to discuss communication strategies, and maintaining expert knowledge on company products and services.

Duties and Responsibilities:

  • Providing introductory information to new customers
  • Ensuring customer satisfaction with products or services
  • Notifying customers about additional products or services
  • Identifying the most effective ways to answer customer questions
  • Escalating customer queries and concerns
  • Troubleshooting common issues with products or services
  • Collaborating with the customer service team and other departments to find solutions
  • Following up with customers to ensure satisfaction with purchases or services

Requirements and Qualifications:

  • High school diploma or equivalent
  • Advanced customer service skills
  • Able to multitask
  • Organized
  • Proficient computer skills
  • Pass a drug test and background check
  • Able to work on call when scheduled (including weekends and holidays)


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