Customer Experience Specialist

2 days ago


Albuquerque, New Mexico, United States PNC Financial Services Group Full time
Job Description

PNC Financial Services Group is seeking a Customer Experience Specialist to join our team in Albuquerque, NM. As a key member of our retail banking organization, you will play a critical role in delivering a unique customer experience aimed at improving financial wellbeing and creating loyalty while increasing share of wallet.

About the Role

This is a full-time opportunity based in Albuquerque, NM at our Albuquerque-Louisiana Blvd retail banking branch. As a Customer Experience Specialist, you will be responsible for processing a variety of customer interactions, including banking transactions, educating customers on alternatives available for their financial interactions, and identifying banking opportunities during customer interactions.

Main Responsibilities

  • Provide personalized recommendations to customers on managing financial transactions by leveraging technology, tools, and resources.
  • Apply product and procedural knowledge to solve customer problems and ensure that all policies and procedures are adhered to within established limits.
  • Collaborate with branch staff and PNC ecosystem partners to identify opportunities through meaningful conversations with customers.

Requirements

To be successful in this role, you must have strong customer service skills, excellent communication abilities, and a willingness to learn and adapt to new situations.

Salary and Benefits

The estimated salary for this position is $50,000 - $75,000 per year, depending on experience. Additionally, PNC offers a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.



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