Customer Service Liaison
3 weeks ago
**Job Title:** Customer Service Liaison
**Estimated Salary:** $45,000 - $60,000 per year
At Farmers Insurance - District 25, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Liaison. This role plays a vital part in the operation of our agency, working closely with the agency owner to set strategy and implement best practices for customer contact.
The ideal candidate will have excellent customer service experience, strong analytical skills, and the ability to monitor and measure the effectiveness of agency loyalty initiatives. They must also be able to cross-sell current customers auto, home, and business products, and obtain the required Property & Casualty license within the first 30 days.
Responsibilities:
- Provide exceptional customer service and support to policyholders
- Develop and maintain relationships with existing customers to increase sales and retention
- Work collaboratively with the agency team to achieve sales and service goals
- Analyze customer data and metrics to identify trends and opportunities for improvement
Requirements:
- Bachelor's degree in Business, Marketing, or a related field
- Minimum 2 years of customer service experience, preferably in the insurance industry
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and meet deadlines
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