Guest Services Representative

2 weeks ago


Danville, Pennsylvania, United States Shaner Hotel Group Full time
Position Overview

As a key member of our hospitality team, the Front Desk Agent plays a vital role in delivering exceptional guest experiences. This position requires a commitment to providing outstanding service and ensuring guest satisfaction at all times.

Key Responsibilities
  • Maintain a flexible work schedule, including weekends and holidays, to meet the needs of our guests.
  • Address and resolve guest complaints promptly to ensure a positive experience.
  • Manage the check-in and check-out processes in accordance with hotel standards.
  • Follow established procedures for payment processing and cash handling.
  • Prepare and distribute daily reports to relevant departments.
  • Collaborate with Housekeeping to resolve any discrepancies in room status.
  • Perform additional tasks as assigned by management.
Guest Service Excellence
Provide top-notch guest services by efficiently handling check-ins and check-outs, processing payments accurately, and offering information and assistance to guests in a courteous and professional manner.

Qualifications
  • High school diploma or equivalent required.
  • At least one year of experience in customer service; hotel experience is preferred.
  • Strong communication skills to interact effectively with guests and team members.
  • Proficiency in computer systems is advantageous.
  • Bilingual in English and Spanish is a plus.
  • Familiarity with local attractions and activities suitable for guests.
About Shaner Hotel Group

Shaner Hotels is a leading hospitality management company known for its award-winning properties and exceptional service. With a diverse portfolio of over 65 hotels across multiple states and countries, we pride ourselves on our commitment to quality and guest satisfaction. Our team is dedicated to providing a unique blend of contemporary amenities and a welcoming atmosphere, ensuring every guest has a memorable stay.

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