Guest Services Representative
2 weeks ago
As a key member of our hospitality team, the Front Desk Agent plays a vital role in delivering exceptional guest experiences. This position requires a commitment to providing outstanding service and ensuring guest satisfaction at all times.
Key Responsibilities
- Maintain a flexible work schedule, including weekends and holidays, to meet the needs of our guests.
- Address and resolve guest complaints promptly to ensure a positive experience.
- Manage the check-in and check-out processes in accordance with hotel standards.
- Follow established procedures for payment processing and cash handling.
- Prepare and distribute daily reports to relevant departments.
- Collaborate with Housekeeping to resolve any discrepancies in room status.
- Perform additional tasks as assigned by management.
Provide top-notch guest services by efficiently handling check-ins and check-outs, processing payments accurately, and offering information and assistance to guests in a courteous and professional manner.
Qualifications
- High school diploma or equivalent required.
- At least one year of experience in customer service; hotel experience is preferred.
- Strong communication skills to interact effectively with guests and team members.
- Proficiency in computer systems is advantageous.
- Bilingual in English and Spanish is a plus.
- Familiarity with local attractions and activities suitable for guests.
Shaner Hotels is a leading hospitality management company known for its award-winning properties and exceptional service. With a diverse portfolio of over 65 hotels across multiple states and countries, we pride ourselves on our commitment to quality and guest satisfaction. Our team is dedicated to providing a unique blend of contemporary amenities and a welcoming atmosphere, ensuring every guest has a memorable stay.
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Guest Services Representative
2 weeks ago
Danville, Pennsylvania, United States Shaner Hotel Group Full timeJob OverviewAvailability to work a flexible schedule, including weekends, holidays, and various shifts.Address guest concerns to ensure satisfaction.Manage all check-in and check-out processes in accordance with established hotel standards.Follow payment, cash handling, and credit policies and procedures.Prepare, print, and distribute daily reports to...
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Guest Services Representative
2 weeks ago
Danville, Pennsylvania, United States Shaner Hotel Group Full timePosition OverviewAs a vital member of our hospitality team, the Front Desk Agent plays a crucial role in ensuring an exceptional experience for our guests. This position requires flexibility in scheduling, including availability on weekends and holidays, to meet the needs of our diverse clientele.Key ResponsibilitiesProvide outstanding service to guests...
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