Patient Services Specialist

2 weeks ago


Danville, Pennsylvania, United States Geisinger Health System Full time

Position Overview:
Join Geisinger Health System as a dedicated Patient Access Representative, where you will play a crucial role in enhancing patient experiences and streamlining office operations.

Work Environment:
Work from home or in the office during regular daytime hours, with no weekend or holiday shifts required.

Key Responsibilities:
As a Patient Access Representative, your primary duties will include:
1. Providing exceptional front-line support to the department.
2. Coordinating and executing office activities efficiently.
3. Registering incoming patients and facilitating their appointment scheduling.
4. Ensuring accurate patient check-ins and verifying demographic information.
5. Monitoring patient wait times and communicating updates as necessary.
6. Interpreting insurance responses and managing insurance assignments.
7. Ensuring patients receive essential disclosure and privacy information.
8. Communicating financial responsibilities to patients and collecting fees when appropriate.
9. Completing necessary regulatory forms with patients.
10. Scheduling follow-up appointments and ancillary services as needed.
11. Managing multi-channel messages related to patient requests.
12. Maintaining compliance with organizational and HIPAA guidelines.
13. Performing cash posting in accordance with department policies.
14. Assisting with referrals and pre-certifications during patient encounters.

Qualifications:
Education:
High School Diploma or equivalent (GED) is required.

Experience:
A minimum of one year of related work experience is preferred.

Skills:
Proficiency in clerical tasks, strong communication abilities, and a commitment to customer service are essential.

Geisinger Benefits:
We offer a comprehensive benefits package that includes:
- Health, dental, and vision coverage starting on your first day.
- Multiple medical plan options.
- Pre-tax savings plans, including flexible spending accounts (FSA) and health savings accounts (HSA).
- Company-paid life insurance and disability coverage.
- A robust 401(k) plan with automatic contributions.
- Generous paid time off (PTO) to promote work-life balance.
- Tuition reimbursement opportunities.
- Family-friendly support programs.
- Employee Assistance Program (EAP) for personal and professional support.

Our Commitment:
At Geisinger, we value kindness, excellence, learning, innovation, and safety. We strive to create a diverse and inclusive workforce that reflects the communities we serve. We are proud to be an equal opportunity employer, welcoming applicants from all backgrounds.

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