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Guest Services Representative

2 months ago


Danville, Pennsylvania, United States Shaner Hotel Group Full time
Job Overview
  • Availability to work a flexible schedule, including weekends, holidays, and various shifts.
  • Address guest concerns to ensure satisfaction.
  • Manage all check-in and check-out processes in accordance with established hotel standards.
  • Follow payment, cash handling, and credit policies and procedures.
  • Prepare, print, and distribute daily reports to relevant departments and personnel.
  • Resolve discrepancies in the room status report with the housekeeping team.
  • Perform additional duties as assigned.
Key Responsibilities
Deliver exceptional guest services by efficiently managing the check-in and check-out of hotel guests; process all payments in line with established hotel protocols; provide information and assistance to guests and visitors in a courteous and professional manner.

Required Qualifications
  • High school diploma or equivalent.
  • At least one year of customer service experience; prior hotel experience is preferred.
  • Ability to effectively communicate with guests, management, and colleagues.
  • Proficiency in computer usage is preferred.
  • Bilingual in English and Spanish is advantageous.
  • Familiarity with local attractions and activities suitable for guests.
About Shaner Hotel Group

Shaner Hotels is a leading award-winning hospitality owner-operator and management company in the industry. Our diverse portfolio includes over 65 full-service, select-service, extended-stay, and resort properties, offering more than 7,500 rooms across 14 states and four countries. We collaborate with top hospitality brands and independent locations, providing a wide range of services for investors, hotel owners, and brands, including hotel development, design and construction, e-commerce, and revenue management. For more information, please visit our website.

About Our Team

Shaner Hotels presents an exciting opportunity at our Pine Barn Inn, featuring 97 rooms and located conveniently near a major hospital. We combine modern amenities with a rustic-chic ambiance, allowing guests to enjoy a unique small-town experience with contemporary comforts.