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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative - Accounts Receivable to join our team at Allbridge. As a key member of our accounting and collections team, you will be responsible for contacting customers regarding payment of unpaid invoices, working to retain clients, and collaborating cross-functionally to verify outstanding balances and customer account status.
Key Responsibilities- Contact customers regarding payments of unpaid invoices, monitoring accounts to identify outstanding receivables and as needed, investigate, and resolve customer disputes to effectively resolve billing and customer credit issues.
- Take initiative to process payments and refunds according to company standards, taking actions to encourage timely payments. Update account status records and collection efforts.
- Responsible for day-to-day support within the function taking ownership of job performance, seeking direction to improve, applying feedback, aligning with others, and working as a team player to deliver an exceptional customer experience at every interaction.
- Develops and maintains excellent working relationships with internal teams, striving to enhance the level of mutual cooperation.
- Conforms to the highest professional standards, escalating recommendations in support of scalable business needs, remaining curious with an aptitude to research, implement, and adapt to innovative solutions.
- Prefers a bachelor's degree from an accredited university in business administration, accounting, management, or a related field.
- Minimum of three years of customer-facing work experience in a similar role in the information technology sector, hospitality industry is a plus.
- Must have the ability to meet call and collection quotas, and report on collection activity and accounts receivable status.
- Must be familiar with billing and collection procedures and customer service best practices.
- Must be able to work effectively as a team member in a fast-paced, and high-volume work environment, operating with a high level of detail and conscientiousness.
- Must possess excellent written and verbal communication skills, both technically and interpersonally in the English language.
In addition to a competitive salary and benefits package, Allbridge offers a comprehensive package of benefits, including medical and prescription options, dental, orthodontics, and vision plans, rich HSA company-funded options, flexible spending accounts, 100% company-paid premiums for short-term disability, life and accidental death and dismemberment insurance plan options, supplemental insurance plan options, 401(k) profit-sharing retirement plan, flexible paid time off after 60 days of employment, paid holidays, and more.
