Automotive Claims Processing Specialist
2 weeks ago
Position Summary
The Warranty Operations Administrator plays a crucial role in the evaluation and management of warranty claims. This position involves the preparation, documentation, reconciliation, and submission of warranty claims to the relevant parties.
Key Responsibilities
- Ensure all claims are processed by the next business day after the repair order closure
- Address and rectify any claim discrepancies and charge-backs
- Build and sustain relationships with the designated warranty representatives from manufacturers
- Thoroughly review each warranty repair order for accuracy, completeness, and clarity in line with established policies
- Identify issues, recognize patterns, and formulate strategies to enhance the claims process
- Notify technicians of the hours credited for the services rendered
- Verify each repair order against the vehicle's service history to prevent duplicate claims
- Deliver weekly updates to the service manager regarding the status of claims
- Report any instances of fraudulent activity related to warranty claims
- Provide the parts manager with an updated parts inventory on a weekly basis
- Conduct weekly audits of warranty claims and schedules, reviewing older claims and addressing necessary adjustments
- Support service consultants in finalizing all outstanding warranty repair orders
- Assist service consultants and technicians with any inquiries related to warranties
- Participate in special projects, audits, and reporting as required
- Oversee and manage all aging schedules and reports
- Comply with all relevant federal, state, and local regulations, including safety standards and hazardous waste disposal
- Attend warranty training sessions as necessary
Qualifications
- High school diploma or equivalent
- Strong verbal and written communication skills
- Ability to manage and resolve challenging customer service scenarios
- Proven customer service abilities
- Capability to read and understand written instructions and information
- Basic knowledge of automotive components and vehicle mechanical functions
- Minimum of two years of experience as a warranty administrator in an automotive dealership, preferably with Ford
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