Automotive Claims Processing Specialist

2 weeks ago


Mt Dora, Florida, United States Prestige Ford Full time
Job Overview

Position Summary

The Warranty Operations Administrator plays a crucial role in the evaluation and management of warranty claims. This position involves the preparation, documentation, reconciliation, and submission of warranty claims to the relevant parties.


Key Responsibilities

  • Ensure all claims are processed by the next business day after the repair order closure
  • Address and rectify any claim discrepancies and charge-backs
  • Build and sustain relationships with the designated warranty representatives from manufacturers
  • Thoroughly review each warranty repair order for accuracy, completeness, and clarity in line with established policies
  • Identify issues, recognize patterns, and formulate strategies to enhance the claims process
  • Notify technicians of the hours credited for the services rendered
  • Verify each repair order against the vehicle's service history to prevent duplicate claims
  • Deliver weekly updates to the service manager regarding the status of claims
  • Report any instances of fraudulent activity related to warranty claims
  • Provide the parts manager with an updated parts inventory on a weekly basis
  • Conduct weekly audits of warranty claims and schedules, reviewing older claims and addressing necessary adjustments
  • Support service consultants in finalizing all outstanding warranty repair orders
  • Assist service consultants and technicians with any inquiries related to warranties
  • Participate in special projects, audits, and reporting as required
  • Oversee and manage all aging schedules and reports
  • Comply with all relevant federal, state, and local regulations, including safety standards and hazardous waste disposal
  • Attend warranty training sessions as necessary

Qualifications

  • High school diploma or equivalent
  • Strong verbal and written communication skills
  • Ability to manage and resolve challenging customer service scenarios
  • Proven customer service abilities
  • Capability to read and understand written instructions and information
  • Basic knowledge of automotive components and vehicle mechanical functions
  • Minimum of two years of experience as a warranty administrator in an automotive dealership, preferably with Ford


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