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Automotive Customer Service Specialist
2 months ago
Company: Christian Brothers Automotive
Position: Automotive Service Advisor / Writer
As an Automotive Service Advisor / Writer at Christian Brothers Automotive, you will be the primary point of contact for customers seeking assistance with their vehicles. Your role is crucial in fostering strong relationships with clients as they navigate their vehicle maintenance and repair needs.
Key Responsibilities- Welcome every customer with warmth and professionalism.
- Clearly communicate the most effective solutions for vehicle repairs, ensuring customers fully understand the options available.
- Efficiently manage the workflow within the service center.
- Promote services with integrity, maintaining honesty throughout the sales process.
- Foster a positive work environment and team spirit.
- Engage with customers over the phone in a courteous and professional manner.
- Build lasting relationships between the service center, yourself, and the clientele.
- Coordinate and participate in customer service activities.
- Provide shuttle services to customers as needed.
- Ensure all repairs meet established specifications.
- Collaborate with team members and assist colleagues as required.
- Perform additional duties as assigned.
- Valid driver's license.
- Driving record that meets company insurance standards.
- Proficient in Windows-based software and automotive service applications.
- Experience in a customer service role within the automotive industry or as a Service Writer/Advisor.
- Dependable and reliable attendance for scheduled shifts.
- Ability to remain on your feet for the majority of the workday.
- Occasional lifting and carrying of items weighing over 50 lbs.
- Maintain a brisk pace in a high-volume service environment.
Christian Brothers Automotive (CBA) has been committed to providing exceptional auto repair services since 1982, emphasizing transparency, integrity, and a people-first philosophy. With over 270 locations, we offer modern facilities equipped with advanced diagnostic tools and a supportive environment for our technicians.
Your information will be kept confidential in accordance with EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer, practicing at-will employment policies.
