Body Shop Operations Manager

1 week ago


San Bernardino, California, United States Moss Bros. Auto Group Full time
About the Role

Moss Bros. Auto Group is seeking a highly skilled and experienced Body Shop Manager to join our team. As a key member of our operations team, you will be responsible for overseeing the daily activities of our body shop, ensuring that all repairs are completed to the highest standards of quality and safety.

Key Responsibilities
  • Hire, train, and motivate a team of skilled technicians to ensure the efficient and effective completion of repairs.
  • Establish and maintain strong relationships with insurance adjusters and customers to ensure timely and satisfactory resolution of claims.
  • Develop and implement a comprehensive marketing strategy to increase body shop business and drive revenue growth.
  • Provide accurate and timely estimates for repairs, ensuring that customers are fully informed of the costs and time required for each job.
  • Monitor progress and completion of vehicles in the shop, ensuring that all repairs are completed to the highest standards of quality and safety.
  • Conduct regular spot checks of completed jobs to ensure thoroughness and quality, and address any issues or concerns promptly.
  • Handle customer complaints in a professional and courteous manner, ensuring that all issues are resolved to the customer's satisfaction.
  • Manage the flow of paperwork and documentation, ensuring that all necessary forms and records are completed accurately and in a timely manner.
  • Prepare final billing for completed repair orders, ensuring that all charges are accurate and up-to-date.
  • Stay up-to-date with all relevant laws and regulations affecting body shop operations, including hazardous waste disposal and OSHA requirements.
  • Ensure that all safety equipment is available and being used properly, and provide training to employees as needed.
  • Facilitate and conduct technical training for employees, and send them to relevant training schools as needed.
  • Monitor the maintenance of paint booths, frame straightening equipment, and other large fixed assets to ensure long-term usage and value.
  • Stay informed about new equipment and tools available, and make recommendations for their adoption as needed.
Requirements
  • Experience in estimating, body shop, and/or aftersales processes.
  • Previous management or customer service experience.
  • Strong leadership skills, with the ability to motivate and inspire a team.
  • Excellent negotiating skills, with the ability to effectively communicate with customers and insurance adjusters.
  • Knowledge of Microsoft Office and body shop management systems.
  • A keen eye for detail, with the ability to ensure accuracy and quality in all aspects of the job.


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