Automotive Repair Shop Manager
1 week ago
Moss Bros. Auto Group is seeking a highly skilled and experienced Body Shop Manager to join our team. As a key member of our operations team, you will be responsible for overseeing the daily activities of our body shop, ensuring that all repairs are completed to the highest standards of quality and safety.
Key Responsibilities- Hire, train, and motivate a team of skilled technicians to ensure the efficient and effective completion of repairs.
- Establish and maintain strong relationships with insurance adjusters and customers to ensure a high level of customer satisfaction.
- Develop and implement an aggressive marketing plan to increase body shop business and drive revenue growth.
- Provide accurate and fair estimates for repairs, ensuring that customers are fully informed of the costs and time required for each job.
- Monitor the progress and completion of vehicles in the shop, ensuring that all repairs are completed to the highest standards of quality and safety.
- Conduct regular spot checks of completed jobs to ensure that they meet our high standards of quality and safety.
- Handle customer complaints in a professional and timely manner, ensuring that all issues are resolved to the customer's satisfaction.
- Monitor and maintain accurate records of all repairs, including parts and labor costs, to ensure that our financial records are accurate and up-to-date.
- Stay up-to-date with all relevant laws and regulations affecting the body shop industry, including OSHA and EPA regulations.
- Minimum 2 years of experience in a body shop or automotive repair environment.
- Proven track record of leadership and management experience, with a focus on team motivation and development.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Ability to work in a fast-paced environment, with a focus on meeting deadlines and delivering high-quality results.
- A competitive salary and benefits package.
- Opportunities for professional growth and development, including training and education programs.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
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