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Repair Shop Operations Manager
2 months ago
ABOUT SPECIALIZED RETAIL STORES LLC
POSITION OVERVIEW
As a pivotal member of our team, the Service Manager will lead the bicycle repair department under the guidance of the Store Manager. This role is crucial for enhancing rider-facing operational efficiency by offering technical support and resources to service personnel, addressing complex issues, distributing technical updates, and identifying operational challenges within the shop.
KEY RESPONSIBILITIES
- Ensure the department's profitability by managing and exceeding operational costs.
- Guide the service team in all aspects of bicycle and store service operations, including new bike assembly and repairs, while demonstrating best practices.
- Oversee task assignments to maintain efficient workflow and achieve timely service turnaround.
- Manage the complete repair process: from intake and prioritization to completion and customer communication.
- Assist with general store operations, including opening and closing procedures, resolving customer inquiries, and participating in community events.
- Monitor sales of service-related parts and accessories, maintaining a list of essential items.
- Ensure prompt resolution of warranty claims and shop bike repairs.
- Act as the primary liaison with warranty representatives.
- Maintain safety standards and cleanliness in the service area.
- Provide direction to staff in the manager's absence to ensure consistent service delivery.
- Evaluate team performance and address any service-related issues.
- Contribute insights to the Specialized R&D team based on technician feedback and rider experiences.
QUALIFICATIONS
- A genuine passion for cycling and the Specialized brand.
- At least one year of experience in a retail environment.
- Strong communication skills with the ability to engage effectively with customers and team members.
- Flexibility to work according to business needs, including weekends.
- Physical capability to stand for extended periods and lift at least 50 lbs.
BENEFITS
- Comprehensive health care options.
- Dental and vision coverage.
- Health Savings Account (HSA).
- Short and long-term disability insurance.
- Company-sponsored life insurance.
- 401(k) plan with matching contributions.
- Generous vacation policy.
- Paid parental leave.
- Employee discounts on products.
- Opportunities for professional development.
- Compensation range: $28-$32/hr.
