Technical Support Specialist
6 days ago
A highly skilled Technical Service Rep is needed to join the Flack Steel LLC team. In this role, you will be responsible for gathering and interpreting facts related to non-conformances from multiple sources.
Key Responsibilities:
- Gather and interpret facts related to non-conformances from multiple sources
- Analyze and distribute quality-related data to aid in identifying improvement opportunities
- Communicate internally and directly with customers and vendors to disposition material and get timely resolution
- Alert leadership and staff of issues that could adversely affect customers
- Audit and review quality data according to existing documents and procedures
- Provide context regarding financial impact and effect on customers/vendors for all quality issues
- Complete customer-required quality documents and processes
- Enter, verify and maintain quality-related information and transactions in multiple sources, including our ERP
- Develop a resolution plan, assign required tasks and follow through to make sure results are achieved
About You:
- You enjoy a challenge and take ownership of your role
- You thrive on variety and can work independently
- You have strong math skills and proficiency in Microsoft Office applications
- Prior metals industry experience is preferred but not required
What We Offer:
- A competitive salary of $70,000 - $90,000 per year
- Opportunities for professional growth and development
- A dynamic and supportive work environment
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