Technical Support Specialist

6 days ago


Cleveland, Ohio, United States Flack Steel LLC Full time
Job Summary:
A highly skilled Technical Service Rep is needed to join the Flack Steel LLC team. In this role, you will be responsible for gathering and interpreting facts related to non-conformances from multiple sources.

Key Responsibilities:
  • Gather and interpret facts related to non-conformances from multiple sources
  • Analyze and distribute quality-related data to aid in identifying improvement opportunities
  • Communicate internally and directly with customers and vendors to disposition material and get timely resolution
  • Alert leadership and staff of issues that could adversely affect customers
  • Audit and review quality data according to existing documents and procedures
  • Provide context regarding financial impact and effect on customers/vendors for all quality issues
  • Complete customer-required quality documents and processes
  • Enter, verify and maintain quality-related information and transactions in multiple sources, including our ERP
  • Develop a resolution plan, assign required tasks and follow through to make sure results are achieved

About You:
  • You enjoy a challenge and take ownership of your role
  • You thrive on variety and can work independently
  • You have strong math skills and proficiency in Microsoft Office applications
  • Prior metals industry experience is preferred but not required

What We Offer:
  • A competitive salary of $70,000 - $90,000 per year
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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