Customer Service Estimator

1 day ago


Fort Myers, Florida, United States The Boyd Group Full time
About The Role

We are seeking a highly skilled and customer-focused Estimator to join our team at The Boyd Group. As an Estimator, you will play a critical role in delivering an exceptional customer experience by accurately assessing vehicle damage and documenting necessary repairs and parts replacement.

Key Responsibilities
  • Assess vehicle damage and document necessary repairs and parts replacement on the damage appraisal.
  • Ensure customer interactions are documented, updated efficiently, and accurately with pertinent details.
  • Ensure compliance with all company operating procedures regarding customer drop-offs, repair planning, customer communication, and delivery.
  • Provide positive energy when greeting customers in person and on the phone.
  • Participate in monthly Health & Safety and staff meetings (if required).
  • Attend training, information sessions, and workshops recommended by the Store Manager.
  • Maintain store KPIs by maximizing role performance.
  • Basic computer skills are required.
  • Must be willing to complete I-CAR training.
  • Alternating Saturday schedule with other estimators on site. Flexible days and can be adjusted.
What We Offer
  • Medical, prescription drug, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Employer-paid short-term disability and life insurance.
  • Paid vacation and holidays.
Equal Employment Opportunity

The Boyd Group is an equal opportunity employer and welcomes applications from all qualified individuals, including individuals with disabilities and protected veterans. We are committed to creating an inclusive and diverse work environment.



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