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Patient Access Representative

2 months ago

Rocky Mount, Virginia, United States Ensemble Health Partners Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Access Specialist to join our team at Ensemble Health Partners. As a Patient Access Specialist, you will play a critical role in ensuring the smooth and efficient flow of patient information and services.

Key Responsibilities:
  • Assign accurate Medical Record Numbers (MRNs) and complete medical necessity/compliance checks
  • Provide proper patient instructions and collect insurance information
  • Receive and process physician orders and utilize an overlay tool to ensure accurate and timely processing
  • Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable
  • Adhere to policies and provide excellent customer service in interactions with patients and other stakeholders
  • Conduct audits of accounts and ensure accuracy and timeliness of forms and data
  • Pre-register patient accounts prior to visits and collect point-of-service collections and past due balances
  • Explain general consent for treatment forms to patients and obtain necessary signatures and witness information
  • Review eligibility responses in insurance verification systems and select applicable insurance plan codes
  • Distribute and document designated forms and pamphlets as required
Requirements:
  • 1+ years of customer service experience
  • High School Diploma/GED required
  • Certified Revenue Cycle Representative (CRCR) certification required within 9 months of hire
What We Offer:
  • Bonus incentives
  • Paid certifications
  • Tuition reimbursement
  • Comprehensive benefits package
  • Career advancement opportunities