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Executive Director, Client Solutions

2 months ago

Chicago, Illinois, United States Epsilon Data Interactive, Inc. Full time
Job Description

Job Summary:

The Executive Director, Client Solutions will be responsible for leading a high-performing team of leaders, collaborating with cross-functional partners to develop innovative solutions and build enduring client relationships. You'll directly contribute to Epsilon's growth by exceeding revenue targets and driving measurable client success stories.

Key Responsibilities:

  • Oversee key accounts, acting as a trusted advisor who guides problem-solving discussions and aligns our comprehensive suite of solutions.
  • Demonstrate Epsilon's value by crafting innovative solutions that meet client needs and our business goals.
  • Lead key client meetings, fostering collaboration with internal partners and Publicis Group teams when relevant.
  • Develop trusting, productive relationships with key stakeholders across products, analytics, and platforms – driving value for our clients.
  • Lead the development of cross-functional goals (data, tech, and media) aligned with company vision and values.
  • Track progress towards sales goals on a regular basis.
  • Champion the development of key value propositions for your clients, ensuring product solutions align with their business objectives.
  • Act as a liaison between clients and product teams.
  • Manage and coach a team of Directors and Sr. Directors.
  • Motivate the team by setting clear expectations, developing career paths, providing constructive feedback, and maintaining a high level of performance.
  • Foster a collaborative environment where your team can thrive and develop key account plans.
  • Collaborate with other leaders to solve business challenges, identify growth opportunities, and enhance organizational efficiency and effectiveness.

Requirements:

  • You're a highly motivated leader who thrives in a dynamic environment. You excel at building strong relationships with clients and internal teams alike, fostering a collaborative atmosphere where everyone can grow and succeed.
  • Your strategic thinking and communication skills are top-notch. You can effectively articulate Epsilon's value proposition and develop compelling narratives that resonate with clients. You're also a skilled storyteller, able to inspire and motivate your team and others around you.
  • You're a problem-solver with a visionary outlook. You can identify and implement innovative solutions that address client challenges and drive growth. You're comfortable working at a fast pace and possess the ability to inspire others to collaborate and move forward together.
  • Building strong partnerships is a core strength. You have a knack for fostering trust and becoming a trusted advisor to your clients. You're adept at working with diverse stakeholders, including internal teams, executives, and industry groups.

Qualifications:

  • Experience leading large enterprise accounts.
  • 6-8 years of experience developing, growing, and managing client relationships, with a proven track record of driving revenue growth.
  • 2-3 years of direct team management experience, where you demonstrate strong leadership and collaboration skills.
  • The ability to connect technology to tangible business outcomes.
  • Excellent communication, interpersonal, influencing, and negotiation skills.
  • A desire for continuous learning and fostering the development of others.
  • Strong organizational skills and a keen eye for detail.
  • Programmatic experience or ad tech selling experience.
  • Vertical knowledge in a relevant area (retail, dining, finance, healthcare, auto, technology).