Director, Client Solutions Lead

8 hours ago

Chicago, Illinois, United States Influential Full time
Job Title: Director, Client Solutions

We are seeking a highly experienced Director, Client Solutions to join our team at Influential. As a key member of our leadership team, you will be responsible for partnering with our sales leaders to deliver exceptional client opportunities, campaigns, and business outcomes.

Key Responsibilities:
  • Partner with revenue lead to manage and grow a portfolio of strategic accounts
  • Ensure portfolio team has appropriate staffing allocation across capabilities in strategy & analytics, account management, performance media, creator partnerships & campaign management
  • Serve as client advocate to ensure portfolio team has necessary information/briefing, and awareness of KPIs to scope and complete a project, on schedule and on budget
  • Drive vertical/category leadership opportunities in RFPs and opportunistic ideas
  • Bring forward innovation and inventory leadership opportunities from our i3 team to showcase to our clients
  • Lead and engage portfolio team across clients and campaigns, working collaboratively to drive programs that meet client's performance and business objectives
  • Drive adoption of stated client solutions best practices through example setting and positive reinforcement
  • Monitor and track client's performance objectives for all their existing initiatives to ensure program goals are being met/exceeded
  • Act as point of contact on client accounts, manage client escalations, and solve issues as appropriate
  • Work with internal team to ensure client develops trust in portfolio team by overseeing client outputs and communication
  • Ability to see big picture by thinking conceptually, imaginatively, and systematically addressing potential challenges and optimizing opportunities
  • Collaborate with other departments, including Revenue, Execution, and Operations to address client needs and scale business to meet long term company goals
  • Lead process improvements, ensuring efficiency, build value for organization by proactively identifying and mitigating potential risks to business
  • Maintain and expand working knowledge of research products, industry trends, and competitive set as they relate to client's business
  • Manage monthly billing reconciliation process with Account Management and Finance teams
Requirements:
  • 7 - 9+ years of experience working in digital or advertising environment required
  • Excellent engagement and negotiation skills across client management, expectation management, and conflict resolution
  • Experience and/or aptitude for working in startup environment
  • Exceptional organizational skills with ability to handle multiple clients and priorities with discretion
  • Excellent written and verbal communication skills including ability to interact professionally with external and internal clients
  • Thrives within dynamic and evolving environment, competent at generating process and structure as needed to best activate team
  • Knowledgeable of all major social platforms including Instagram, Facebook, Pinterest, TikTok, Twitter, YouTube
  • Insatiable curiosity and drive to learn and stay up to date on latest trends and innovations in social, influencer, and commerce space
  • Bachelor's degree or equivalent experience
What We Offer:
  • Competitive compensation
  • Flexible time off with inclusive holiday benefits
  • Comprehensive medical, dental & vision insurance for employees
  • Fully vested 401(k) matching
  • Awesome collaborative work culture, diverse team, and more

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking to join a dynamic team, please submit your application.

  • Client Solutions Director

    1 month ago

    Chicago, Illinois, United States Hearst Full time

    {"title": "Client Solutions Director", "subtitle": "Transform Experiences", "content": "At Hearst, we're committed to transforming experiences for our clients and their customers. As a Client Solutions Director, you'll play a key role in driving revenue growth and client satisfaction for our portfolio of clients.With a strong background in client services...

  • Client Solutions Director

    4 weeks ago

    Chicago, Illinois, United States Hearst Full time

    About the RoleWe are seeking a seasoned Client Solutions Director to join our team at iCrossing, a leading digital marketing agency. As a key member of our client services team, you will be responsible for driving revenue growth and client satisfaction across a portfolio of clients.Key ResponsibilitiesDevelop and execute client strategies to drive revenue...

  • Solution Director

    1 month ago

    Chicago, Illinois, United States Qualitest Full time

    Unlock Your Potential as a Solution Director at QualitestAre you a seasoned professional with a passion for NLP, speech, and language services? Do you have a proven track record of delivering successful projects and leading high-performing teams? We're looking for a talented Solution Director to join our growing team at Qualitest, a leading AI-powered...

  • Solution Director

    1 month ago

    Chicago, Illinois, United States Qualitest Full time

    Unlock Your Potential as a Solution Director at QualitestAre you a seasoned professional with a passion for NLP, speech, and language services? Do you have a proven track record of delivering high-quality solutions and leading teams to success? We're looking for a talented Solution Director to join our growing team at Qualitest.About the RoleAs a Solution...

  • Solution Director

    1 month ago

    Chicago, Illinois, United States Qualitest Full time

    Unlock Your Potential as a Solution Director at QualitestAre you a seasoned professional with a passion for NLP, speech, and language services? Do you have a proven track record of delivering high-quality solutions and leading teams to success? We're looking for a talented Solution Director to join our growing team at Qualitest.About the RoleAs a Solution...

  • Solution Director

    1 month ago

    Chicago, Illinois, United States Qualitest Full time

    Unlock Your Potential as a Solution Director at QualitestAre you a seasoned professional with a passion for NLP, speech, and language services? Do you have a proven track record of delivering successful projects and leading high-performing teams? We're looking for a talented Solution Director to join our growing team at Qualitest.About the RoleAs a Solution...

  • Solution Director

    1 month ago

    Chicago, Illinois, United States Qualitest Full time

    Unlock Your Potential as a Solution Director at QualitestAre you a seasoned professional with a passion for NLP, speech, and language services? Do you have a proven track record of delivering high-quality solutions and leading teams to success? We're looking for a talented Solution Director to join our growing team at Qualitest.About the RoleAs a Solution...

  • Solution Director

    3 weeks ago

    Chicago, Illinois, United States Qualitest Full time

    Job Title: Solution DirectorWe are seeking a seasoned professional to lead our NLP, Speech, and Language services team as a Solution Director. This role will oversee all aspects of our solutions strategy and delivery for projects in the NLP, speech, and language areas.Key Responsibilities:Develop and implement global solutions in multiple locales in the NLP...

  • Client Director

    2 days ago

    Chicago, Illinois, United States Optiv Full time

    Job Title: Client DirectorAs a Client Director at Optiv, you will be responsible for leading a cross-functional team to build and execute a multi-year strategic account management plan for key clients. Your primary focus will be on selling Optiv's security services and technology solutions to a select few key strategic accounts within a geographic...

  • Director, Client Lead, Media Strategist

    4 weeks ago

    Chicago, Illinois, United States Publicis Groupe Full time

    Job DescriptionAs a seasoned media investment professional, you will play a pivotal role in driving business growth and success for our esteemed clients at Publicis Media. With a strong background in local media investment or media planning, you will leverage your expertise to develop innovative, well-targeted investment solutions that maximize results while...

  • Digital Media Director, B2B Client Solutions

    1 day ago

    Chicago, Illinois, United States Kepler Group Full time

    About the RoleKepler is seeking a highly skilled Digital Media Director to lead our B2B Client Solutions team. As a key member of our leadership team, you will be responsible for driving the success of our B2B clients and developing innovative digital media strategies to meet their business goals.Key ResponsibilitiesLead a team of digital media experts to...

  • Solution Director

    1 month ago

    Chicago, Illinois, United States Qualitest Full time

    Unlock Your Potential as a Solution Director at QualitestAre you a seasoned professional with a passion for NLP, speech, and language services? Do you have a proven track record of delivering high-quality solutions and leading teams to success? We're looking for a talented Solution Director to join our growing team at Qualitest.About the RoleAs a Solution...

  • Account Director, Client Experience Lead

    1 day ago

    Chicago, Illinois, United States Weber Shandwick Full time

    Job Title: Account Director, Client ExperienceWe are seeking a seasoned Account Director to lead our Consumer Practice in Chicago. As a key member of our team, you will be responsible for developing and executing multi-channel campaigns that drive business results, coaching and mentoring team members, and collaborating with clients to bring innovative ideas...

  • Strategic Client Lead

    6 hours ago

    Chicago, Illinois, United States Epsilon Full time

    Job DescriptionEpsilon is seeking a highly motivated and experienced Strategic Client Lead to join our team. As a key member of our leadership team, you will be responsible for leading a high-performing team of leaders, collaborating with cross-functional partners to develop innovative solutions and build enduring client relationships.You will directly...

  • Solution Director

    1 month ago

    Chicago, Illinois, United States Qualitest Full time

    Unlock Your Potential as a Solution Director at QualitestAre you a seasoned professional with a passion for NLP, speech, and language services? Do you have a proven track record of delivering high-quality solutions and leading teams to success? We're looking for a talented Solution Director to join our growing team at Qualitest.About the RoleAs a Solution...

  • Solution Director

    1 month ago

    Chicago, Illinois, United States Qualitest Full time

    Unlock Your Potential as a Solution Director at QualitestAre you a seasoned professional with a passion for NLP, speech, and language services? Do you have a proven track record of delivering high-quality solutions and leading teams to success? We're looking for a talented Solution Director to join our growing team at Qualitest.About the RoleAs a Solution...

  • Associate Client Director

    3 weeks ago

    Chicago, Illinois, United States NielsenIQ Full time

    Job Title: Associate Client DirectorAt NielsenIQ, we're seeking a highly skilled Associate Client Director to join our team. As a key member of our client-facing team, you will be responsible for developing and executing commercial strategies that drive growth and value for our clients.About the RoleThis is a unique opportunity to work with a leading...

  • Director, Client Lead, Media Investment Expert

    3 weeks ago

    Chicago, Illinois, United States Publicis Groupe Full time

    Job Title: Director, Client Lead, Local InvestmentAt Publicis Groupe, we are seeking a highly skilled and experienced Director, Client Lead, Local Investment to join our team. As a key member of our Publicis Media Exchange, you will be responsible for building and maintaining strong relationships with our clients, driving business growth, and delivering...

  • Director of Sales Solutions

    3 weeks ago

    Chicago, Illinois, United States Celsior Full time

    Job Summary:We are seeking a highly experienced and results-driven Director of Sales Solutions to join our team at Celsior. As a key member of our sales leadership team, you will be responsible for developing and executing sales strategies to drive growth and revenue in the IT Solutions and Managed Services space.Key Responsibilities:Develop and maintain...

  • Associate Director, Client Lead, Local Investment Specialist

    2 days ago

    Chicago, Illinois, United States Publicis Groupe Full time

    About Publicis MediaPublicis Media is a leading solutions hub of Publicis Groupe, a global communications holding company. We are a team of experts dedicated to helping our clients navigate the modern media landscape.Job DescriptionWe are seeking a highly skilled Associate Director, Client Lead, Local Investment to join our team. The successful candidate...