Office Administration Specialist

2 weeks ago


White Plains, New York, United States Health Plus Management Full time
Position Overview

Join our team as a Reception Coordinator at Health Plus Management. In this role, you will be the first point of contact for our patients, ensuring they receive a warm and welcoming experience.

Key Responsibilities
  • Provide exceptional service to patients upon their arrival, fostering a compassionate environment.
  • Handle incoming communications, manage messages, and conduct outreach to patients with professionalism.
  • Oversee the organization and filing of patient records, assisting patients as required.
  • Ensure the smooth operation of the office by adhering to established protocols and procedures.
  • Collaborate with team members to adapt to daily responsibilities as necessary.
  • Safeguard patient confidentiality in compliance with HIPAA regulations.
  • Utilize NextGen software to access and manage patient information effectively.
  • Confirm patient appointments to maintain operational compliance.
  • Address inquiries, resolve issues, collect co-payments, and schedule appointments efficiently.
  • Manage the opening and closing duties of the office as needed.
  • Support patients in a comforting manner and maintain an organized reception area.
  • Perform additional administrative tasks as required.
Qualifications
  • Minimum of 1 year of relevant experience in a medical administrative role is preferred.
  • Familiarity with medical insurance and verification processes is advantageous.
  • Understanding of medical terminology and procedures, with the ability to communicate effectively with patients and healthcare professionals.
  • Experience with Electronic Medical Records (EMR) systems is preferred.
  • Proficient in computer applications, particularly Microsoft Word and Excel.
Skills and Attributes
  • Bilingual capabilities (English/Spanish) are preferred.
  • Strong verbal and written communication skills.
  • Commitment to delivering outstanding customer service and ensuring a positive patient experience.
  • Excellent organizational and time-management abilities, with a knack for multitasking.
  • Adaptability to thrive in a fast-paced work environment.
  • Proficient problem-solving skills and a solution-oriented mindset.
  • A strong sense of urgency and focus in completing tasks.
Work Schedule

Monday to Friday: 10:00 AM - 6:30 PM

Compensation

Hourly pay rate: $17

About Health Plus Management

Health Plus Management LLC (HPM) specializes in providing management services to medical practices focused on Pain Management and Physical Medicine & Rehabilitation. With a presence in multiple locations, we support healthcare providers by managing administrative tasks, allowing them to concentrate on patient care. We are dedicated to recruiting and retaining skilled professionals, offering opportunities for personal and professional growth along with competitive compensation and benefits.


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