Shift Leader
5 days ago
Job Summary:
The Shift Leader is a key leadership role within our coffee shop team, responsible for the overall direction and leadership of the store in partnership with the General Manager or Assistant General Manager.
Key Responsibilities:
- Ensure the team has a clear understanding of goals, expectations, products, cleanliness, new directives, and guest connections during the shift.
- Lead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to excellence.
- Think strategically about maximizing product sales and waste management.
- Demonstrate "total store vision" to take ownership of the look and feel of the store.
- Knowledgeable about the deployment for the day, and the roles and responsibilities associated.
- Consistently leverage effective communication on the floor during the shift.
- See the needs of the team and guest and address situations before they become problematic.
- Understand the multiple priorities of the shift and effectively communicate and delegate objectives and tasks.
- Takes ownership not only for the current shift, but also the shift that follows.
- Responsible for ensuring that the team is executing SOP and quality standards correctly and consistently.
- Actively - and in the moment - coaches and gives feedback to Team Members to ensure they are bringing their best to their role.
- Trains team on role responsibilities, product knowledge, and promotional items.
- Performs administrative tasks with integrity and to completion, including, but not limited to bank deposits, inventory, store product orders, and others as assigned.
- Actively develops Team Members and is in conversations about career and professional growth.
Requirements:
- At least 1 year of leadership, restaurant, retail, or customer service experience required, or properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader.
- Ability to work at least one of the following: early mornings, evenings, some holidays, and/or weekends.
- Must be at least 18 years of age.
Preferred Qualifications:
- High school diploma or GED equivalent.
- A valid driver's license and reliable transportation.
Physical Requirements:
The physical requirements for this position are hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and being able to stand for 4 to 8 hours, or the ability to accomplish the physical requirements with or without reasonable accommodations.
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