Insurance Claims Support Associate

1 week ago


Abilene, Texas, United States Directors Investment Group Full time
Job Overview

The Claims Operations Coordinator is responsible for meticulously reviewing all incoming communications, including emails, faxes, and physical documents, ensuring accurate sorting and filing. This role involves entering new claims based on customer inquiries, verifying insurance policy statuses, and compiling claim packets for submission to insurance providers. Timeliness and precision are paramount in this position. The coordinator will also provide updates to clients and manage phone interactions. This role is essential in facilitating the completion of life insurance claims and collaborating closely with the team to deliver exceptional service to clients.

Key Responsibilities:

  • Communicate and uphold the mission and vision of Directors Investment Group and its subsidiaries.
  • Demonstrate core values of compassion, growth, and community.
  • Build and maintain strong relationships with clients.
  • Conduct outbound calls to confirm insurance policy details.
  • Manage incoming calls and email communications, documenting all interactions.
  • Review and input data into systems for life insurance claims processing.
  • Prepare and submit claim packets to insurance companies.
  • Utilize available resources to ensure accurate completion of processes.

Tools & Technologies:

  • Microsoft Office 365
  • Cloud-based telephony systems
  • Proprietary company software

Qualifications:

  • High school diploma or equivalent required.
  • Ability to thrive under pressure and meet deadlines.
  • Strong commitment to customer service excellence.
  • Dependability, integrity, and empathy are essential.
  • Positive attitude and strong interpersonal skills.
  • Excellent verbal communication and phone skills.
  • Meticulous attention to detail and organizational capabilities.
  • Proficient data entry and typing skills.
  • Ability to prioritize tasks and manage time effectively.
  • Strong problem-solving and analytical thinking abilities.
  • Commitment to the company's values and mission.
  • Proficient in a Windows-based environment with a willingness to learn proprietary software.

About Directors Investment Group

Directors Investment Group is recognized for its outstanding workplace culture and has received numerous accolades for being one of the best companies to work for. Our commitment to a supportive and engaging work environment is reflected in our extensive employee benefits, including comprehensive health coverage, retirement matching programs, and various personal development opportunities. We are dedicated to fostering a workplace built on principles of service, integrity, and respect, aiming to provide exceptional service to our clients in a dynamic industry.



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