Life Insurance Processing Specialist
1 week ago
The Claims Operations Coordinator is responsible for managing incoming communications, including emails and documents, ensuring proper organization and filing. This role involves entering new claims based on customer inquiries, verifying insurance policy statuses, and preparing claim packets for submission to insurance providers. Accuracy and promptness are essential in this position. Additionally, the coordinator will provide updates to clients and manage phone inquiries. Collaborating closely with the team is vital to deliver exceptional service to our clients and achieve departmental objectives.
Key Responsibilities:
- Articulate and uphold the mission and vision of Directors Investment Group and its affiliates.
- Demonstrate the core values of the organization, including compassion, growth, and community.
- Foster strong relationships with clients.
- Conduct outbound calls to confirm insurance policy details.
- Manage incoming calls and email communications, documenting all interactions accurately.
- Review and input data into the claims management system.
- Prepare and submit claim documentation.
- Utilize available resources to ensure all processes are executed with precision.
Technological Proficiencies:
- Microsoft Office 365
- Cloud-based communication systems
- Proprietary software solutions
Qualifications:
- High school diploma or equivalent required.
- Ability to thrive under pressure and meet deadlines.
- Commitment to exceptional customer service.
- Dependability, integrity, and empathy are essential.
- Maintain a positive demeanor.
- Strong verbal communication and telephone skills.
- Exceptional attention to detail and organizational capabilities.
- Proficient data entry and typing abilities.
- Effective time management and prioritization skills.
- Strong problem-solving and analytical thinking skills.
- Alignment with company values.
- Proficient in a Windows environment and willing to learn company-specific software.
About Directors Investment Group
Directors Investment Group is recognized for its outstanding workplace culture and has received numerous accolades for being one of the best places to work. Our commitment to fostering a supportive and engaging environment is reflected in our comprehensive benefits package, which includes health coverage, retirement plans, and various wellness initiatives. We are dedicated to serving our clients with integrity and respect, ensuring that our employees feel valued and empowered in their roles.
We believe in applying the same principles of service and respect to our employees as we do to our clients, creating a workplace that promotes personal and professional growth.
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