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Banking Call Center Representative

2 months ago

Lake Mary, Florida, United States TEKsystems Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at TEKsystems. As a key member of our banking team, you will be responsible for providing exceptional customer service and support to our clients on a daily basis.

Key Responsibilities:

  • Provide quality customer service and support to customers through phone interaction, problem resolution, and account transaction processing.
  • Perform operational tasks under direct supervision, including processing, balancing, settling, and servicing security transactions.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Investigate and correct errors in customer accounts and statements.
  • Record details about customer inquiries and interactions.
  • Help resolve complicated customer complaints and coordinate with other departments for resolution.

Requirements:

  • 2 years of call center experience or universal banker experience.
  • Microsoft Office proficiency.
  • Ability to manage high volume calls and provide excellent customer service.
  • Excellent communication skills and ability to work in a team environment.

About TEKsystems:

We are a leading provider of technology services and solutions, partnering with clients to drive transformation and growth. Our team of experts works with clients across North America, Europe, and Asia to deliver innovative solutions and services.

Equal Opportunity Employer:

TEKsystems is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where all employees can thrive.