Member Service Representative

2 days ago


Mary Esther, Florida, United States Navy Federal Credit Union Full time
Job Summary

Navy Federal Credit Union is seeking a highly skilled Member Service Representative to join our team. As a key member of our team, you will provide exceptional customer service to our members, ensuring their needs are met and exceeded.

Key Responsibilities
  • Analyze and resolve complex member account and loan discrepancies
  • Assist members with submitting loan and credit card applications
  • Counsel members on Navy Federal's products and services
  • Ensure cash and negotiable instruments are handled properly
  • Identify opportunities to cross-sell products and increase penetration
  • Perform platform banking functions
  • Assist lower-level team members
  • Understand and comply with federal and other regulations
Requirements
  • Ability to work independently and in a team environment
  • Working knowledge of savings and checking products, accounts, and services
  • Effective active listening and communication skills
  • Effective organizational, planning, and time management skills
  • Effective research, analytical, and problem-solving skills
Preferred Qualifications
  • Experience in member/customer service, preferably in a call center, retail banking, or financial institution
  • Experience working in a credit union environment
What We Offer

Navy Federal Credit Union offers a competitive salary, comprehensive benefits, and a dynamic work environment. We are an equal opportunity employer and value diversity in the workplace.

We are a hybrid workplace, and details will be discussed during your interview process.

Navy Federal Credit Union reserves the right to fill this role at a higher/lower grade level based on business need.



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