Member Service Representative
4 days ago
About the Role
We are seeking a highly skilled and motivated Member Service Representative to join our team at Navy Federal Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, assisting with account inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities
- Analyze and resolve complex member account and loan issues
- Assist members with submitting loan and credit card applications
- Counsel members on Navy Federal's products and services
- Ensure accurate and efficient handling of cash and negotiable instruments
- Identify opportunities to cross-sell products and increase member engagement
- Perform platform banking functions and assist lower-level team members
- Stay up-to-date on federal and other regulations related to financial products and services
Requirements
- Ability to work independently and as part of a team
- Working knowledge of savings and checking products, accounts, and services
- Effective communication and problem-solving skills
- Ability to adapt to new technologies and navigate multiple screens
- High school diploma or equivalent required; associate's or bachelor's degree preferred
Preferred Qualifications
- Experience in member/customer service, preferably in a call center or financial institution
- Experience working in a credit union environment
What We Offer
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
About Us
Navy Federal Credit Union is a not-for-profit financial cooperative that provides financial services to its members. We are committed to serving our members with exceptional service, innovative products, and a strong commitment to community involvement.
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