Financial Services Representative
2 weeks ago
Join Addition Financial's dynamic team as a Contact Center Relationship Advisor, where you will play a vital role in delivering exceptional member service and driving business growth. As a key member of our Contact Center team, you will be responsible for handling member calls, determining their needs, and providing personalized solutions to meet their financial goals.
Key Responsibilities:- Communicate with members and colleagues via telephone to discuss financial needs and provide basic information.
- Perform account maintenance tasks, including adding or removing joint accounts, closing accounts, and servicing IRAs/HAS.
- Process monetary and non-monetary transactions, such as transfers, pay-by-phone, stop payments, and changes of address.
- Submit claims to the appropriate department and inform members of the resolution.
- Stay up-to-date on all credit union policies, procedures, promotions, and services.
- Educate and cross-sell members on additional products and services that meet their individual needs.
- Meet or exceed sales and quality monitoring goals.
- Complete compliance requirements and utilize resources such as Connections, training materials, and phone/computer systems.
- High school diploma or equivalent, with one to two years of related experience in a customer/member services environment.
- General knowledge of all products and services for cross-selling purposes and general knowledge of the various departments within the organization.
- Part-time position, minimum 24 hours per week, maximum 32 hours per week, with a requirement to work every Saturday.
- Competitive base salary and benefits, including 401k with profit sharing contribution, comprehensive medical, dental, and vision coverage, continuing education, and up to $5,000 in tuition assistance annually.
- Generous vacation and sick pay, paid parental leave, and volunteer time off.
- Credit union benefits, including reduced consumer/mortgage loan rates, free checks, and other financial services discounts.
Addition Financial is an equal opportunity employer and welcomes diverse perspectives and beliefs. We strive to create an inclusive environment where everyone's voice is heard. If you're ready to take your career to the next level, join our team and let's grow together
-
Financial Services Representative
2 weeks ago
Lake Mary, Florida, United States Addition Financial Full timeJob Title: Relationship AdvisorAt Addition Financial, we're seeking a skilled Relationship Advisor to join our team. As a key member of our Contact Center, you'll play a vital role in providing exceptional service to our members, helping them achieve their financial goals, and building strong relationships with our organization.Job Summary:The Relationship...
-
Financial Services Coordinator
3 days ago
Lake Mary, Florida, United States Addition Financial Credit Union Full timeThe Accounting Operations Analyst role at Addition Financial Credit Union is a key position responsible for ensuring the accuracy and efficiency of daily ACH file processing and related journal entries.Key Responsibilities:Process and balance daily ACH files from the Federal Reserve BankPrepare ACH related journal entriesThis role requires strong analytical...
-
Customer Service Representative
3 days ago
Lake Mary, Florida, United States CNA Financial Corporation Full timeKey Responsibilities:As a Customer Service Specialist at CNA Financial Corporation, you will be responsible for providing exceptional customer service by responding to calls and emails in a timely manner. You will utilize various tools to track and update customer interactions, ensuring a seamless experience for our clients.Key Skills:Excellent communication...
-
Customer Service Representative
4 weeks ago
Lake Mary, Florida, United States CNA Financial Corporation Full timeJob SummaryWe are seeking a highly skilled Customer Service Specialist to join our team at CNA Financial Corporation. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various communication channels.Key ResponsibilitiesRespond to customer inquiries and concerns in a timely and...
-
Customer Service Representative
2 weeks ago
Lake Mary, Florida, United States CNA Financial Corporation Full timeJob SummaryWe are seeking a highly skilled Customer Service Specialist to join our team at CNA Financial Corporation.Key Responsibilities:Respond to customer inquiries and concerns in a timely and professional manner.Utilize various tools and resources to track and update customer interactions.Collaborate with internal teams to resolve customer issues and...
-
Financial Services Associate
4 weeks ago
Lake Mary, Florida, United States BNY Mellon Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Financial Services Associate to join our Client Service team. As a key member of our team, you will be responsible for providing exceptional client service and support to our external clients.Key ResponsibilitiesWork with external clients to resolve day-to-day issues and direct them to...
-
Shareholder Services Representative
1 week ago
Lake Mary, Florida, United States THE BANK OF NEW YORK MELLON CORPORATION Full timeShareholder Services RepresentativeBNY Mellon is seeking a highly skilled Shareholder Services Representative to join our Client Services Team. As a key member of our team, you will be responsible for processing financial transactions, providing account information, and responding to client inquiries daily.Key Responsibilities:Assist with processing...
-
Customer Service Representative
4 days ago
Lake Mary, Florida, United States Elite Full timeJob OverviewAt Elite, we're seeking a highly motivated Customer Service Representative to join our dynamic team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.Key ResponsibilitiesSupport and execute strategic customer service...
-
Customer Service Representative
1 month ago
Lake Mary, Florida, United States Volt Full timeCustomer Service RepresentativeInnova Solutions is seeking a highly skilled Customer Service Representative to join our team.Job Summary:We are looking for a customer-focused individual to provide exceptional service to our clients. As a Customer Service Representative, you will be responsible for resolving complex client issues, providing analytics and...
-
Building Services Representative
4 days ago
Lake Mary, Florida, United States Robinhood Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Building Services Representative. As a key member of our customer experience team, you will be responsible for delivering exceptional service to our customers through phone, email, and chat channels.Key ResponsibilitiesCustomer Service: Provide timely and...
-
Digital Sales Representative
1 week ago
Lake Mary, Florida, United States Finastra USA Corporation Full timeJob SummaryWe are seeking a highly motivated and experienced Sales Representative to join our team at Finastra USA Corporation. As a Digital Sales Representative, you will be responsible for generating revenue by selling software solutions and services to new prospects within assigned territories.Key Responsibilities:Create and manage a strategic territory...
-
Collector III
2 weeks ago
Lake Mary, Florida, United States Addition Financial Full timeJob Title: Collector IIIWe are seeking a highly skilled Collector III to join our team at Addition Financial. As a Collector III, you will play a critical role in maintaining a financially sound loan portfolio by identifying and resolving delinquent accounts.Key Responsibilities:Work with delinquent members to determine the reason for non-payment and...
-
Financial Reporting Specialist
3 days ago
Lake Mary, Florida, United States Addition Financial Credit Union Full timeKey Responsibilities:Prepare financial statements and ensure their accuracy and completeness.Post entries to the general ledger and reconcile GL accounts and bank statements.Manage Fixed Asset Accounting and FASB accounting requirements.About the Role:The Financial Reporting Specialist will play a critical role in supporting the Accounting Manager in the...
-
Customer Service Representative
2 weeks ago
Lake Mary, Florida, United States Innova Solutions Full timeJob Title: Customer Service RepresentativeInnova Solutions is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving complex issues, and ensuring timely delivery of services.Key Responsibilities:Provides...
-
Associate, Shareholder Services Representative I
2 weeks ago
Lake Mary, Florida, United States THE BANK OF NEW YORK MELLON CORPORATION Full timeJob Title: Associate, Shareholder Services Representative IJob Summary:BNY Mellon is seeking a highly skilled and detail-oriented Associate, Shareholder Services Representative I to join our Client Services Team. As a key member of our team, you will be responsible for processing financial transactions, providing account information, and responding to client...
-
Financial Services Representative
2 weeks ago
Lake Worth, Florida, United States Fifth Third Bank Full timeJob Title: Personal BankerAbout the Role:Fifth Third Bank is seeking a highly motivated and customer-focused Personal Banker to join our team. As a Personal Banker, you will be responsible for building and maintaining relationships with our customers, providing personalized financial solutions, and driving revenue growth.Key Responsibilities:Use a...
-
Client Service Representative
3 days ago
Lake Mary, Florida, United States BNY Mellon Full timeRole OverviewAssociate, Client Processing Representative IAt BNY Mellon, we empower our employees to grow and succeed in a dynamic and inclusive work environment. As a leading global financial services company, we touch nearly 20% of the world's investible assets, providing innovative solutions to our clients that benefit businesses, communities, and people...
-
Client Service Representative
2 weeks ago
Lake Mary, Florida, United States BNY Mellon Full timeJob SummaryWe are seeking a highly skilled Client Service Representative to join our Investor Servicing team. As a key member of our team, you will provide exceptional client service and support to internal and external clients, ensuring timely and accurate processing of transactions and account updates.Key Responsibilities:Provide quality client service and...
-
Client Service Representative
6 days ago
Lake Mary, Florida, United States BNY Mellon Full timeJob SummaryWe are seeking a highly skilled Client Service Representative to join our Investor Servicing team. In this role, you will provide quality and complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing, reconciliations, and accounting services.Key...
-
Client Service Representative II
3 weeks ago
Lake Mary, Florida, United States Insight Global Full timeJob Title: Client Service Representative IIInsight Global is seeking a skilled Client Service Representative II to support our international fortune 500 banking partner in their Client Processing team.Job Summary:The Client Service Representative II will be primarily responsible for taking financially focused trade calls for multiple management companies....