Financial Services Representative

2 weeks ago


Lake Mary, Florida, United States Addition Financial Full time
Contact Center Relationship Advisor

Join Addition Financial's dynamic team as a Contact Center Relationship Advisor, where you will play a vital role in delivering exceptional member service and driving business growth. As a key member of our Contact Center team, you will be responsible for handling member calls, determining their needs, and providing personalized solutions to meet their financial goals.

Key Responsibilities:
  • Communicate with members and colleagues via telephone to discuss financial needs and provide basic information.
  • Perform account maintenance tasks, including adding or removing joint accounts, closing accounts, and servicing IRAs/HAS.
  • Process monetary and non-monetary transactions, such as transfers, pay-by-phone, stop payments, and changes of address.
  • Submit claims to the appropriate department and inform members of the resolution.
  • Stay up-to-date on all credit union policies, procedures, promotions, and services.
  • Educate and cross-sell members on additional products and services that meet their individual needs.
  • Meet or exceed sales and quality monitoring goals.
  • Complete compliance requirements and utilize resources such as Connections, training materials, and phone/computer systems.
Requirements:
  • High school diploma or equivalent, with one to two years of related experience in a customer/member services environment.
  • General knowledge of all products and services for cross-selling purposes and general knowledge of the various departments within the organization.
  • Part-time position, minimum 24 hours per week, maximum 32 hours per week, with a requirement to work every Saturday.
What We Offer:
  • Competitive base salary and benefits, including 401k with profit sharing contribution, comprehensive medical, dental, and vision coverage, continuing education, and up to $5,000 in tuition assistance annually.
  • Generous vacation and sick pay, paid parental leave, and volunteer time off.
  • Credit union benefits, including reduced consumer/mortgage loan rates, free checks, and other financial services discounts.

Addition Financial is an equal opportunity employer and welcomes diverse perspectives and beliefs. We strive to create an inclusive environment where everyone's voice is heard. If you're ready to take your career to the next level, join our team and let's grow together



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