Customer Service Representative

4 weeks ago


Lake Mary, Florida, United States Paylocity Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative (Account Manager I) at Paylocity. As a key member of our Operations team, you will be responsible for resolving Payroll and Human Resources (HR) system issues, providing exceptional support to our business clients, and driving client retention.

Key Responsibilities:

  • Manage a shared book of business with your team, providing outstanding support via phone and email, using technical knowledge, leveraging resources, and prioritizing requests.
  • Resolve moderate to complex issues, troubleshoot, and leverage knowledge base and resources to successful final resolution.
  • Provide client guidance on Human Resources and Payroll best practices to enhance the Paylocity Human Capital Management (HCM) product experience.
  • Meet expectations of Service-level Agreement (SLAs), and metrics which include availability, outbound adherence, first call resolution, escalations, client retention, etc.

Requirements:

  • Confidence and ability to navigate between multiple systems and screens to include software, databases, and reports.
  • Ability to listen and ask probing questions, identify the cause of issues, and provide timely updates and project deliverables.
  • Dependable team player who is responsive and proactive, consistently available for internal and external partners.

What We Offer:

  • Competitive compensation package, including a starting rate of $19.00/hour.
  • A dynamic and energetic work environment with opportunities for professional growth and development.
  • A comprehensive benefits package, including medical, dental, vision, life, disability, and a 401(k) match.

Location: Lake Mary, FL



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