Laboratory Service Manager

4 weeks ago


Benicia, California, United States Trane Technologies Full time

At Trane Technologies, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world.

As part of Trane Technologies' Life Science Solutions, Diversified Laboratory Repair is a pioneer of innovative life science solutions for laboratories and research facilities.

We believe in a better future when we uplift others and enable our people to thrive at work and at home.

Trane Technologies is seeking a Services Manager On-Site in a laboratory environment.

Why work with us:

  • Overtime opportunities are available.
  • Medical, dental, vision, 401k with up to 6% matching, core company contribution of 2%, 9 paid holidays, 3 floating holidays, 15 days of vacation time, and more.
  • Most days, you'll be dispatched from your house and can enjoy working independently in the field.

This Services Manager is responsible for leading a team of service professionals.

A part of Trane Technologies, the Life Science Solutions Services team, including Diversified Laboratory Repair, Helmer Scientific, and FARRAR Scientific, is a full-service organization providing maintenance and repair services to all brands and types of laboratory equipment around the world.

You will bring operational leadership, passion, customer-centric thinking, and technical acumen to a growing service organization.

An outstanding operational leader, you will be able to effectively manage a team of service technicians qualified to perform a range of laboratory service activities.

Innovating and identifying technical solutions to solve problems for our customers; and supporting overall strategic objectives.

This role is 75% applied as a field service refrigeration technician.

Manage a team of field service refrigeration technicians, providing leadership for all service activities.

Achievement of target objectives for service KPIs including revenue, margin, retention, compliance, quality, and utilization.

Responsible for the performance of the service team and accountable for the strategy and achievement of specific objectives.

Partner across the organization to ensure service customers have an optimal experience.

Coordinate closely with leadership team to unlock profitable growth while maintaining service quality excellence.

A minimum of 5 years' experience in field service, preferably in a technical, cold storage or laboratory environment.

Business acumen – ability to identify and activate levers to create business and customer value from technical services.

Collaborative spirit – ability to work well with service technicians, customers, and leadership.

Operational acumen – ability to manage numerous resources to maximize productivity and business outcomes.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.


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