Customer Service Associate

1 month ago


Benicia, California, United States Dynamic Office & Accounting Solutions Full time
Job Overview

We are seeking a highly skilled and customer-focused Call Center Representative to join our team at Dynamic Office & Accounting Solutions. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Manage a high volume of inbound calls, providing professional and courteous service to customers.
  • Listen actively to understand customer needs and provide quick and effective solutions.
  • Build and nurture strong relationships with customers through open and engaging communication.
  • Aim to exceed personal and team sales goals while meeting high call handling standards.
  • Keep detailed and organized records of customer interactions, manage accounts, and ensure accurate documentation.
Requirements
  • 2+ years of experience in customer support or dispatch roles.
  • Familiarity with Customer Relationship Management (CRM) systems.
  • Friendly, professional attitude.
  • Proven track record of exceeding sales targets.
  • Excellent phone handling and active listening skills.
  • A customer-focused approach with the flexibility to adapt to different personality types.
  • Ability to multitask, prioritize, and manage your time efficiently.

At Dynamic Office & Accounting Solutions, we are committed to providing equal employment opportunities to all employees and applicants for employment, and we prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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