Service Operations Manager

4 weeks ago


Benicia, California, United States H&E Equipment Services Full time

Job Title: Service Manager

Job Requisition: R0017968

Job Description:

H&E Equipment Services is seeking a skilled Service Manager to oversee all service operations, ensuring efficiency, quality, and customer satisfaction. The ideal candidate will have 2-5 years of management experience in repair, installation, service, or leadership roles.

Key Responsibilities:

  • Service Operations Management: Lead and oversee all service operations to ensure efficiency, quality, and customer satisfaction.
  • Customer Relations: Build and maintain strong customer relationships through exceptional service and communication.
  • Financial Management: Manage P&L budgeting for the service department to achieve financial targets and objectives.
  • Employee Training & Development: Provide training, coaching, and support to service employees to enhance their skills and capabilities.
  • Work Area Management: Supervise and manage the service technicians' work area to ensure organization, cleanliness, and compliance with safety standards.
  • Work Order Prioritization: Prioritize and allocate work orders effectively to meet customer needs and operational requirements.
  • Safety Compliance: Ensure all safety protocols and procedures are followed by service technicians and staff.

Preferred Job Requirements:

  • Management Experience: 2-5 years of experience in management or supervision of repair, installation, service, support, or other leadership roles.
  • Administrative Skills: Strong administrative, organizational, and service-oriented capabilities.
  • Technical Proficiency: Proficiency in MS Office Suite, smartphones, and tablets.
  • Leadership Qualities: Ability to inspire, lead, and motivate others with a quick learning ability.
  • Communication Skills: Excellent verbal and written communication skills with a focus on customer service and team collaboration.

H&E Equipment Services offers competitive wages, excellent benefits, paid holidays, paid time off, and a 401K retirement savings plan with company match. We are an EOE/AA Disabled/Veterans company and a leader in the equipment rental industry.

We are looking for team players with true grit and determination that will get up every morning, striving to achieve the higher standard in all they do. Our team members make us a leader in the equipment rental industry, and their hard work and dedication create our success.

H&E Equipment Services is an Affirmative Action and Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, color, creed, religion, age, disability, veteran status, genetic data, sex, sexual orientation, gender identity, national origin, or any other characteristic protected by law.



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