Software Support Specialist
2 weeks ago
Cott Systems is a leading provider of innovative public records management solutions, with a rich history dating back to the 1800s. We develop cutting-edge software applications and services for recording, imaging, and searching land, court, and other official records.
As a trusted partner to government officials, we strive to preserve, protect, and present official public records with accuracy and efficiency.
Software Support SpecialistWe are seeking a dedicated Software Support Specialist to join our team and provide exceptional customer service to our valued clients. The ideal candidate will possess strong technical aptitude, problem-solving skills, and a passion for delivering outstanding support experiences.
Key Responsibilities:- Resolve software-related issues promptly and effectively, ensuring customer satisfaction.
- Provide remote customer service through inbound calls and outbound follow-up communications.
- Collaborate with customers to identify the root cause of issues and determine the most appropriate resolution path.
- Document all customer interactions and troubleshooting steps within our CRM system, ensuring clear and concise records.
- Contribute to trend analysis by identifying recurring issues and communicating insights to relevant stakeholders.
- 2+ years of experience in a software technical support role, demonstrating proficiency in customer support procedures and processes.
- Exceptional customer service skills with the ability to remain calm and professional while assisting customers facing technical challenges.
- Strong analytical and problem-solving abilities, coupled with a willingness to learn new technologies quickly.
- Excellent verbal and written communication skills, ensuring clear and concise interactions with customers.
- Proven organizational skills and the ability to manage time effectively in a fast-paced environment.
- Experience with CRM systems (e.g., MS Dynamics, Salesforce) is highly desirable.
- Familiarity with Microsoft Office Suite (Word and Excel) and basic computer software installation/support is beneficial.
Cott Systems offers a competitive compensation and benefits package, including paid time off, 401(k) retirement plan with company match, comprehensive medical, dental, and vision plans, as well as basic life & ADD insurance and short and long-term disability coverage.
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