Senior IT Support Specialist

1 week ago


Columbus, Ohio, United States Corporate One FCU Full time
Senior IT Support Specialist

We are seeking a skilled Senior IT Support Specialist to become a vital part of our Information Technology team. The ideal candidate will deliver expert technical assistance for both hardware and software systems, oversee Incident Management and Request Fulfillment processes, and guarantee the effective utilization of software functionalities.

Key Responsibilities:
  • Address alerts in accordance with Service Desk Service Level Agreements and escalate issues when necessary.
  • Analyze intricate user challenges and provide comprehensive technical support.
  • Engage in an on-call rotation for Tier-1 support outside of standard business hours.
  • Recognize and implement enhancements for software applications.
  • Investigate, resolve, and document issues related to software and hardware.
  • Deliver technical training to staff on various systems.
  • Execute system modifications in EasyVista and assist with administrative responsibilities.
Preferred Qualifications:
  • Possession of an Associate Degree; certifications such as ITIL, CompTIA, and HDI are advantageous.
  • A minimum of four years of experience in Service Desk IT or similar positions.
  • Expertise in M365 Office products, Microsoft InTune, and EasyVista.
  • Strong understanding of hardware, software, and networking infrastructures.
  • Basic skills in network troubleshooting.

About Our Organization:

We are a prominent wholesale financial services provider dedicated to enhancing financial well-being and supporting community growth. Our collaborative work culture values individual contributions and fosters innovation. Join us to enjoy competitive compensation, comprehensive benefits, a balanced work-life environment, opportunities for professional development, and additional perks.



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