Implementation Project Manager

2 weeks ago

Chicago Illinois, United States PatientIQ Full time
{"title": "Implementation Project Manager", "description": "About PatientIQ

PatientIQ is a fast-growing health tech company empowering healthcare providers, industry, researchers, and others to collaborate on the mission to improve patient outcomes.

About the Role

The Implementation Project Manager at PatientIQ is a critical team member who ensures our customers maximize the benefits of the PatientIQ product, network, and services. This role is responsible for the direction, coordination, and timely completion of the end-to-end implementation process to meet organizational goals and customer needs.

Key Responsibilities
  • Project Coordination and Framework Design: Utilize prior experience with various project management methodologies to lead the design and implementation of a PatientIQ project management framework that drives efficiency, enhances collaboration, and optimizes time-to-first value.
  • Customer Engagement: Act as the primary contact for enterprise customers during the implementation phase, providing exemplary support and ensuring high satisfaction measured by Net Promoter Score (NPS) and Customer Satisfaction (CSAT) surveys.
  • Project Planning: Develop and manage comprehensive project plans with the assistance of EHR integration and platform implementation leads. Ensure consistent achievement of project milestones and successful go-live.
  • Status Reporting: Conduct regular status meetings and update both customers and PatientIQ executive stakeholders through various communication channels.
  • Risk Management: Identify potential project risks and proactively escalate issues to relevant stakeholders to ensure timely resolution.
Requirements
  • Experience: Minimum of 4 years in project management, specifically in SaaS implementations using standard project management methodologies such as SCRUM, Agile, PMP, or other industry-recognized frameworks.
  • Industry Background: Experience in a growth-stage SaaS company or in a similar capacity within a larger organization.
  • Skills: Exceptional organizational and communication skills with the ability to manage multiple projects concurrently and prioritize effectively.
  • Customer Focus: Strong ability to manage day-to-day tasks while maintaining a strategic view of customer needs.
  • Collaboration: Demonstrated ability to work collaboratively with internal teams across PatientIQ.
  • Travel: Willingness to travel up to 10% annually.
  • Tools: Familiarity with CRM systems and tools for tracking customer interactions, knowledge management, and support tickets.
  • Healthcare Knowledge: Experience in healthcare, particularly in integrating Electronic Health Records.
  • Project Management: Proven track record in managing healthcare provider or enterprise customer implementations.
  • Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Why Work at PatientIQ?
  • Great Benefits: Top-notch health, dental, and vision insurance. Additional perks available including 401K.
  • We are Mission-Driven: Our team is motivated to solve complex problems, drive medicine forward, and ultimately improve patient outcomes.
  • True Idea Meritocracy: Great ideas win out. We encourage all team members to challenge the status quo because our mission demands it.
  • Flexible Time Off: We trust you to take the time you need when you feel it is appropriate, given your workload and responsibilities. No need to track it or save up.
  • World-Class Team: We're at the top of our industry because of our employees. They're the best investment we can make, and we never forget that.
  • Fast-Growing: We are building the largest platform for healthcare providers, industry partners, researchers, and others to collaborate on the mission to improve patient outcomes."}

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