Customer Service Representative

4 days ago


Elizabeth, New Jersey, United States AM Consulting Full time
Job Summary

We are seeking a highly skilled and motivated Quality Customer Support Representative to join our team at AM Consulting. As a key member of our Client Services department, you will be responsible for delivering exceptional customer experiences and driving sales growth through effective communication and relationship-building.

Key Responsibilities
  • Provide top-notch customer support and service to clients, ensuring their needs are met and exceeded.
  • Develop and maintain strong relationships with clients, identifying opportunities to upsell and cross-sell products and services.
  • Collaborate with internal teams to ensure seamless communication and coordination of client services.
  • Analyze customer feedback and data to inform sales strategies and improve overall customer satisfaction.
  • Stay up-to-date on product knowledge and industry trends to provide expert advice and guidance to clients.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Proven track record of delivering exceptional customer service and driving sales growth.
  • Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
  • Proficiency in Microsoft Office and other relevant software applications.
What We Offer

As a Quality Customer Support Representative at AM Consulting, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of our company. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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