Laboratory Customer Service Specialist
1 day ago
We are seeking a highly skilled Laboratory Customer Service Representative to join our team at Lincoln Diagnostics LLC. As a key member of our client service team, you will be responsible for providing exceptional customer service to our clients, ensuring accurate and timely processing of orders, and maintaining a high level of quality in all aspects of your work.
Responsibilities- Review and verify accuracy of client orders and specimens
- Enter required data into our computer system as per our standard operating procedures
- Prepare specimens for sending out to other laboratories for testing
- Review and prepare reports for mailing to clients
- Prepare invoices for mailing to clients
- Answer client calls and respond to their inquiries
- Associate's degree highly preferred
- Major in Clinical Laboratory Science preferred
- 2 years of experience in clinical laboratory terminology
- Ability to work as part of a team and independently when required
- Excellent interpersonal and communication skills
Lincoln Diagnostics LLC is one of the largest independent general diagnostic laboratories in the US, located in Linden, NJ. We take pride in delivering quality service since 2004 for a broad range of medical diagnostic testing in our state-of-the-art facility. We cover industry-leading medical testing in Molecular Oncology, Hematology, Histopathology, and Chemistry.
We are committed to providing fast and accurate results to our clients, and we guarantee strict quality assurance mechanisms to maintain consistency and precision. Our team of highly experienced technologists is registered and licensed by NY and other states in the US, and we use the latest state-of-the-art medical equipment and instrumentation in the preparation of specimens.
We offer a web-based reporting tool for our clients to access their test results securely and conveniently. At Lincoln Diagnostics LLC, we value our clients' satisfaction and strive to provide exceptional customer service.
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