Network Support Associate
3 days ago
We are seeking a highly skilled and organized Associate, Network Support to join our team at Rokt. As a key member of our Customer Operations team, you will be responsible for ensuring the quality and integrity of our network solutions.
Key Responsibilities:- Provide first-line support for internal and external users, ensuring timely and effective resolution of issues.
- Develop and maintain robust quality assurance processes to ensure compliance with Rokt's Ads policies and standards.
- Audit ecommerce experiences to identify and resolve errors in integrations.
- Collaborate with cross-functional teams to improve product and process efficiencies.
- Strategize on process and product improvements to drive business growth and customer satisfaction.
- Bachelor's degree in a relevant field.
- Excellent project management and organizational skills.
- Ability to work under pressure and prioritize tasks effectively.
- Effective communication and problem-solving skills.
- Technical experience with HTML, CSS, JavaScript, and JSON is a plus.
Rokt is a hyper-growth ecommerce leader that enables companies to unlock value by making each transaction relevant at the moment that matters most. We are a mission-driven community of curious explorers who are passionate about building a disruptive business together.
Benefits:- Accelerate your career with our leadership development program and annual training allowance.
- Become a shareholder with our equity plan.
- Enjoy a range of benefits, including catered lunch, healthy snacks, and a dog-friendly office.
- Work with a talented team and see the world with our global offices.
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