Network Support Associate

3 days ago


New York, New York, United States Rokt Full time
Job Title: Associate, Network Support

We are seeking a highly skilled and organized Associate, Network Support to join our team at Rokt. As a key member of our Customer Operations team, you will be responsible for ensuring the quality and integrity of our network solutions.

Key Responsibilities:
  • Provide first-line support for internal and external users, ensuring timely and effective resolution of issues.
  • Develop and maintain robust quality assurance processes to ensure compliance with Rokt's Ads policies and standards.
  • Audit ecommerce experiences to identify and resolve errors in integrations.
  • Collaborate with cross-functional teams to improve product and process efficiencies.
  • Strategize on process and product improvements to drive business growth and customer satisfaction.
Requirements:
  • Bachelor's degree in a relevant field.
  • Excellent project management and organizational skills.
  • Ability to work under pressure and prioritize tasks effectively.
  • Effective communication and problem-solving skills.
  • Technical experience with HTML, CSS, JavaScript, and JSON is a plus.
About Rokt:

Rokt is a hyper-growth ecommerce leader that enables companies to unlock value by making each transaction relevant at the moment that matters most. We are a mission-driven community of curious explorers who are passionate about building a disruptive business together.

Benefits:
  • Accelerate your career with our leadership development program and annual training allowance.
  • Become a shareholder with our equity plan.
  • Enjoy a range of benefits, including catered lunch, healthy snacks, and a dog-friendly office.
  • Work with a talented team and see the world with our global offices.


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