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Computer Network Support Specialist

2 months ago

New York, New York, United States Centuria Inc. Full time
Job Title: Computer Network Support Specialist

Job Summary:
Centuria Inc. is seeking a skilled Computer Network Support Specialist to join our team. As a key member of our IT department, you will provide technical support and maintenance for our nationwide end-user community.

Responsibilities:

  • Provide incident management and trouble ticket support through our KISAM system.
  • Execute problem determination and resolution, ensuring timely updates in the KISAM system.
  • Set up and test new switches and routers, ensuring correct configuration.
  • Correct discrepancies and perform root cause analysis to prevent future issues.
  • Remove and execute asset control procedures for refreshed target systems.
  • Utilize Call Management Software to handle voice mail issues.

Qualifications:

  • Familiarity with networking protocols and TCP/IP.
  • Basic understanding of L2/L3 device configurations.
  • Experience with ticketing systems, such as Remedy.
  • Excellent communication and customer support skills.
  • Motivated and self-starting, with ability to work in regional and local offices with limited IT personnel.
  • Ability to pass a background check.

Location: Holtsville, NY

Clearance Level: Background Investigation

Program: IRS

Job Type: Full-time

Education: Bachelor's Degree