Customer Service and Billing Manager
16 hours ago
US Water Services Corporation is a well-established and growing water and wastewater utility organization specializing in utility maintenance, operations, engineering, and construction services. We are headquartered in New Port Richey, Florida, with over 850 employees in twenty states.
This position will be based at our office at 6915 Perrine Ranch Road, New Port Richey, FL 34655, and will require the ability to drive to other office locations throughout Florida.
A clean Motor Vehicle Report (MVR) is required. Out of area candidates will need to relocate within a reasonable commute of the Perrine Ranch Road base location within 6 months of hire date.
Job Summary:The Customer Service and Billing Manager will be responsible for managing and maintaining the integrity and effective operation of all utility billing functions, including analyzing key performance metrics, reviewing data for billing activities, meter reading, cashiering, customer service, account maintenance, and collections functions.
The successful candidate will provide day-to-day leadership, management, and coaching of direct reports to ensure a high-performance, customer service-oriented work environment that supports achieving the department and the Company's mission, objectives, and strategic plan.
Key Responsibilities:- Manage and maintain the integrity and effective operation of all utility billing functions.
- Provide day-to-day leadership, management, and coaching of direct reports.
- Analyze key performance metrics and review data for billing activities.
- Ensure staff observe and comply with all Company policies, processes, and safety practices.
- Represent the department and the Company in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations.
- Provide support to ensure compliance with internal and external control standards and all mandatory regulatory and contractual requirements.
- Stay abreast of new trends, innovations, and technological advancements in the utility billing and customer service field.
- Bachelor's degree in accounting, business administration, or a related field.
- Five (5) years of progressively responsible customer service experience, including at least three (3) years in a supervisory capacity.
- Minimum of three (3) years of experience in utility accounting, call center management, and/or billing, collections, and metering operations preferably in a regulated utility industry.
- Minimum of two (2) years of experience researching and monitoring software analytics and KPI's.
US Water offers a comprehensive benefits package, including medical, dental, vision, life insurance, short/long-term disability, health reimbursement account (HRA), paid time off, holiday pay, and 401(k) with company match. This role is eligible for our vehicle allowance program.
We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected status.
We are also a Federal Contractor with a Drug Free Workplace program. We follow Federal law in which the use of marijuana is illegal regardless of State legalization and/or approved State Medical Marijuana Card status.
We require successful post-offer drug, criminal background, and MVR screens.
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