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Customer Service Representative

2 months ago


New Port Richey, Florida, United States BayCare Health System Full time

About BayCare Health System

We are a leading healthcare organization dedicated to delivering exceptional patient care and experiences. Our network of hospitals, outpatient centers, and physician practices serves communities across the region.

Job Summary

We are seeking a highly motivated and customer-focused Guest Services Specialist to join our team at Morton Plant North Bay Hospital. As a key member of our hospitality team, you will be responsible for delivering world-class customer service and ensuring a positive experience for our patients, families, and visitors.

Key Responsibilities

  • Deliver exceptional customer service and serve as the primary liaison for guests within the hospital and surrounding community.
  • Develop and maintain strong relationships with patients, families, and hospital staff to ensure seamless communication and care.
  • Provide support with reception, registration, and check-in processes, as well as visitor management and waiting room management.
  • Stay up-to-date on hospital policies, procedures, and emergency response protocols.
  • Participate in ongoing training and professional development to enhance skills and knowledge.

Requirements

  • 1 year of experience in a related field and 2 years of customer service experience.
  • Self-motivated team player with excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • High school graduate or equivalent GED required; associate's degree or health science specialization preferred.

What We Offer

  • A competitive total reward package, including benefits, paid time off, tuition reimbursement, and 401(k) matching.
  • Opportunities for professional growth and development in a dynamic and supportive environment.
  • A chance to be part of a team that is dedicated to delivering exceptional patient care and experiences.

Equal Opportunity Employer

We are an equal opportunity employer and welcome applications from diverse candidates. Veterans and individuals with disabilities are encouraged to apply.