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Utility Billing Specialist
2 months ago
US Water Services Corporation is seeking a highly skilled Utility Billing Specialist to join our team. As a key member of our billing office, you will be responsible for reviewing and analyzing daily billing registers for anomalies, making corrections, and ensuring billing accuracy.
Key Responsibilities- Oversee and assist with the daily review of all billing-related reports, including the daily billing register, Hi-L report, and delinquent collections.
- Promote positive interaction with the public, answering billing questions and providing excellent customer service.
- Motivate and train staff in all facets of billing procedures.
- Support compliance with departmental KPI standards and meter reading and billing time frames.
- Review and oversee key credit and adjustment requests, ensuring timely meter read uploads and downloads.
- Oversee service order creation and completion, compiling reports on all phases of work performed.
- Prepare and review utility bills prior to mailing, performing related work as assigned.
- Associate degree in accounting, business administration, or a related field.
- Two years of progressively responsible accounting and customer service experience.
- Intermediate skill in Microsoft Office, with an emphasis on Access and/or Excel.
- Ability to analyze data, identify anomalies, and prepare clear and comprehensive statistical reports.
- Strong problem-solving and conflict resolution skills.
US Water/USW Utility Group offers a comprehensive benefits package, including medical, dental, vision, life insurance, short/long-term disability, paid time off, holiday pay, and 401(k) with company match. We are an Equal Opportunity Employer, committed to hiring and retaining a diverse workforce.
