Customer Service and Billing Operations Manager
1 week ago
US Water Services Corporation is seeking a highly skilled Customer Service and Billing Manager to join our team. As a key member of our operations team, you will be responsible for managing all utility billing functions, including customer service, meter reading, cashiering, account maintenance, and collections.
The ideal candidate will have a strong background in customer service, billing operations, and leadership. You will be responsible for providing day-to-day leadership, management, and coaching of direct reports to ensure a high-performance, customer-service-oriented work environment.
This role requires strong analytical, organizational, and communication skills, as well as the ability to work independently and make informed decisions based on established policies and procedures.
Key Responsibilities:- Manage and maintain responsibility for the integrity and effective operation of all utility billing functions.
- Provide day-to-day leadership, management, and coaching of direct reports.
- Ability to multi-task and manage multiple projects concurrently while working with tight deadlines and shifting priorities.
- Receives, investigates, and responds to difficult and sensitive problems and complaints in a professional manner.
- Ensures staff observe and comply with all Company policies, processes, and safety practices.
- Bachelor's degree in accounting, business administration, or a related field.
- Five (5) years of progressively responsible customer service experience, including at least three (3) years in a supervisory capacity.
- Minimum of three (3) years of experience in utility accounting, call center management, and/or billing, collections, and metering operations.
- Competitive salary and benefits package.
- Opportunity to work with a well-established and growing water and wastewater utility organization.
- Chance to make a meaningful impact in the community.
We are an Equal Opportunity Employer and a Federal Contractor with a Drug Free Workplace program. We follow Federal law in which the use of marijuana is illegal regardless of State legalization and/or approved State Medical Marijuana Card status.
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