Customer Experience Manager

2 weeks ago


New Port Richey, Florida, United States Bayonet Plumbing Full time
Job Title: Customer Experience Manager

At Bayonet Plumbing, we are seeking a highly skilled Customer Experience Manager to join our team. This role is responsible for building and maintaining customer experience within our service department.

Key Responsibilities:
  • Act as a liaison between builders, homeowners, and the customer service management team.
  • Proactively increase customer satisfaction and loyalty for all homeowners and builders.
  • Implement, maintain, and improve the company's escalation procedure.
  • Monitor all customer interactions and ensure every homeowner/builder request is assigned to the appropriate team and at the proper level of management.
  • Track requests to completion and update Senior Level Management on the status of individual requests.
Requirements:
  • Trade background.
  • Excellent speaking, listening, and writing skills.
  • Advanced customer service background with a customer-focused mindset.
  • Advanced inter-personal skills.
  • Exceptional problem-solving and conflict resolution abilities.
  • Ability to multi-task and function in a fast-paced, high-volume environment.
  • High level of independence and proactive mentality.
  • Excellent time management skills, including the ability to simultaneously manage multiple escalations and prioritize work accordingly.
  • Detail-oriented with excellent organizational skills.
What We Offer:
  • Full-time salary position $45,000-$52,000 annually.
  • In-house only – no remote work.
  • Full benefit package offered.


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