Customer Service Representative
23 hours ago
About the Role:
US Water Services Corporation is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and assistance to customers and other departments regarding water utilities.
Key Responsibilities:
- Provide customer service and assistance to customers and other departments regarding water utilities
- Answer phone calls and provide counter assistance by answering questions and providing information, researching billings or other data, taking payments for services, processing the information and printing receipts, and entering required data into electronic systems
- Schedule service terminations by creating new accounts and service orders, updating customer accounts, taking payment arrangements and processing termination requests and cutoff processes
- Process information and/or monies received by entering information into the computer, posting transactions, verifying monies received
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Determine charges for services requested, collect deposits or payments, or arrange for billing
Requirements:
- Proven customer service experience
- Exceptional verbal and written communication skills
- A working knowledge of Microsoft Office programs
- Knowledge necessary to understand basic operational, technical, or office processes
What We Offer:
- Competitive wages and benefits
- A comprehensive benefits package including medical, dental, vision, life insurance, short/long-term disability, paid time off, holiday pay and 401k with company match
- A diverse and inclusive work environment
About US Water Services Corporation:
US Water Services Corporation is a well-established and diverse water and wastewater utility organization specializing in utility maintenance, operations, engineering and construction services. We are a fast-paced and rapidly expanding company headquartered in New Port Richey, Florida with a staff of over 500 employees in six states.
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