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Technical Support Specialist

2 months ago

Richmond, Virginia, United States Serigor Inc Full time
Job Title:

Technical Support Analyst 2

Job Description:

The client seeks an experienced Helpdesk Analyst to provide timely and effective support to customers. This individual will be responsible for ensuring that customer inquiries are addressed promptly and Service Desk tickets are created and assigned to Helpdesk analysts as needed.

The Helpdesk Analyst will possess excellent communication and customer service skills, displayed through verbal and written communications. They will also have the ability to assimilate and effectively communicate information about microcomputer hardware and software.

The Helpdesk Analyst will establish and maintain effective, professional working relationships with Commission staff, following best practices of customer service principles.

Key Responsibilities:
  • Answer customer inquiries via phone and email
  • Create and assign Service Desk tickets as needed
  • Provide timely and effective support to customers
  • Communicate effectively with Commission staff
  • Maintain accurate records of customer interactions
Requirements:
  • 2+ years of experience in a full-time Help Desk/Technical Support position
  • Working knowledge of Windows 10 and Windows 11 operating systems and Microsoft desktop software products
  • Experience with Microsoft, Visio, SharePoint, and Office applications
  • Proven analytical and problem-solving abilities
  • Excellent verbal and written communication skills
  • Ability to work independently with minimal direction and as a team
  • Highly motivated and self-directed
Preferred Qualifications:
  • CompTIA A+ Certification
  • Experience with Symantec's Altiris and Ivanti's Service Desk