Technical Support Specialist

1 day ago

Richmond, Virginia, United States ABB Full time
Job Title: Technical Support Engineer

At ABB, we are dedicated to delivering innovative solutions that empower our customers to create sustainable futures.

Job Summary

We are seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical assistance to internal and external customers, ensuring timely and cost-effective support in accordance with standard processes, procedures, and safety guidelines.

Key Responsibilities
  • Provide technical support to customers, identifying and resolving complex technical issues related to Critical Power Systems.
  • Collaborate with cross-functional teams to develop and implement technical solutions, ensuring customer satisfaction and retention.
  • Contribute to the development of technical documentation, knowledge base articles, and training materials to support customer education and technical excellence.
  • Participate in on-site and remote field escalations, providing technical expertise and support to customers.
  • Assist in data review and analysis to identify trends and areas for improvement, driving process enhancements and quality improvements.
Requirements

To be successful in this role, you will need:

  • Bachelor's degree in Electrical/Electronics Engineering, Electronics, Information Technology, or related field, plus 8 years of experience, or Associate degree plus 10 years of experience, or Diploma/GED plus 12 years of experience in Technical Support or a related role.
  • Strong technical troubleshooting skills, with the ability to diagnose and resolve complex issues in Critical Power Systems.
  • Experience with Power Management software and monitoring tools, as well as Power Electronics.
  • Occupational Health and Safety (OHS) knowledge, Technical support and services, Data Management, Quality Management, and Portfolio Management.
  • Strong customer service orientation and a commitment to helping customers.
  • NETA Certification, NICET Certification, CompTIA Certification, or Licensed Electrician, preferred.
  • Windchill, Syteline, Salesforce, and SAP knowledge, preferred.
About ABB

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure, and commercial buildings. Our technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives.

The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Our Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions.

We value people from different backgrounds and are committed to equal employment opportunity and affirmative action. If you want to discover more about ABB, take a look at our website.

  • Technical Support Specialist

    1 month ago

    Richmond, Virginia, United States Focused HR Solutions Full time

    Job DescriptionFocused HR Solutions is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:Provide Tier 2 and 3 technical support to internal clients on a day-to-day basis.Act as a backup to Client...

  • Technical Support Specialist

    6 days ago

    Richmond, Virginia, United States F. Hoffmann-La Roche AG Full time

    Join Our Team as a Field Engineering SpecialistAt F. Hoffmann-La Roche AG, we are dedicated to providing exceptional support to our customers. As a Field Engineering Specialist, you will have the opportunity to showcase your expertise in technical repair and installation for our assigned product lines.Key Responsibilities:Travel to customer sites to provide...

  • Technical Support Specialist

    3 weeks ago

    Richmond, Virginia, United States InterSources Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at InterSources Inc. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting for desktop products, including Windows...

  • Technical Support Specialist

    4 weeks ago

    Richmond, Virginia, United States InterSources Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at InterSources Inc. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting for desktop products, including Windows...

  • Technical Support Specialist

    1 month ago

    Richmond, Virginia, United States Avaya Full time

    About the OpportunityWe are seeking a highly skilled Technical Specialist to join our team at Avaya. As a Technical Specialist, you will be responsible for providing daily onsite support to our customers, answering calls from the help desk, and troubleshooting technical issues with the VoIP phone system.You will work closely with our team to resolve issues,...

  • Technical Support Specialist

    22 hours ago

    Richmond, Virginia, United States Avaya Full time

    About the OpportunityWe are seeking a highly skilled Technical Specialist to join our team at Avaya. As a Technical Specialist, you will be responsible for providing daily onsite support to our customers, answering calls from the help desk, and troubleshooting technical issues with the VoIP phone system.You will work closely with our team to resolve issues...

  • Technical Support Specialist

    30 minutes ago

    Richmond, Virginia, United States Cyber Resource Full time

    About the RoleCyber Resource is seeking a skilled Technical Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing high-quality technical support to our clients.Key Responsibilities:Provide technical support to clients via phone, email, and in-person Troubleshoot and resolve technical issues with...

  • Technical Support Specialist

    1 month ago

    Richmond, Virginia, United States Avaya Full time

    About the OpportunityWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Avaya. As a Technical Support Specialist, you will be responsible for providing daily onsite support to our customers, answering calls from end users and system administrators, and troubleshooting phone features and application issues.**Key...

  • Technical Support Specialist

    4 weeks ago

    Richmond, Virginia, United States Saxon Global Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Saxon Global. As a key member of our Applications Support team, you will be responsible for providing technical support for our University's Third-party systems and ERP (Banner) system.Key ResponsibilitiesProvide technical support for Third-party systems and ERP...

  • Technical Support Specialist

    4 weeks ago

    Richmond, Virginia, United States Avaya Full time

    About the OpportunityWe are seeking a highly skilled Technical Specialist to join our team at Avaya. As a Technical Specialist, you will be responsible for providing daily onsite support to our customers, answering calls from the help desk, and troubleshooting technical issues with the VoIP phone system.Key Responsibilities:Provide daily onsite support to...

  • Technical Support Specialist

    4 weeks ago

    Richmond, Virginia, United States Cynet Systems Full time

    Job Description:Job Summary: We are seeking a highly skilled Technical Support Analyst to join our team at Cynet Systems. As a Technical Support Analyst, you will be responsible for providing technical assistance to our clients and ensuring that their IT needs are met.Key Responsibilities:Determine the technical needs of our clients and communicate them to...

  • Technical Support Specialist

    4 weeks ago

    Richmond, Virginia, United States Strategic Staffing Solutions Full time

    Strategic Staffing Solutions is seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for ensuring the stability and performance of our learning management system, Docebo. Your primary focus will be on addressing internal user concerns via shared inbox and Slack channels, providing...

  • Technical Support Specialist

    4 weeks ago

    Richmond, Virginia, United States Fort Bend County Full time

    Job SummaryFort Bend County is seeking a skilled Technical Support Specialist to provide tier II support for workstations, applications, mobile devices, network infrastructure, and related technology. The ideal candidate will have a strong background in computer systems and network administration, with excellent problem-solving skills and the ability to work...

  • Technical Support Specialist

    24 hours ago

    Richmond, Virginia, United States Fort Bend County Full time

    Job SummaryFort Bend County is seeking a skilled Technical Support Specialist to provide tier II support for workstations, applications, mobile devices, network infrastructure, and related technology. The ideal candidate will have a strong background in computer systems and network administration, with excellent problem-solving skills and the ability to work...

  • Technical Support Specialist

    3 weeks ago

    Richmond, Virginia, United States Fort Bend County Full time

    Job SummaryFort Bend County is seeking a skilled Technical Support Specialist to provide tier II support for workstations, applications, mobile devices, network infrastructure, and related technology.Key ResponsibilitiesIdentify, analyze, and initiate resolutions as second-level support for all PC and peripheral connectivity devices.Responsible for...

  • Technical Support Specialist I

    4 weeks ago

    Richmond, Virginia, United States Fort Bend County Full time

    Job SummaryFort Bend County is seeking a skilled Technical Support Specialist I to provide tier II support for workstations, applications, mobile devices, network infrastructure, and related technology. The successful candidate will work with a team of support specialists to provide optimal service and support to County employees.Key...

  • Senior Technical Support Specialist

    3 weeks ago

    Richmond, Virginia, United States Capital One Full time

    Job SummaryWe are seeking a highly skilled Senior Technical Support Specialist to join our team at Capital One. As a key member of our IT operations team, you will be responsible for providing exceptional customer support to our enterprise workforce.Key ResponsibilitiesProvide technical support operations, including end-user support, IT incident management,...

  • Field Technical Support Specialist

    2 weeks ago

    Richmond, Virginia, United States Watsco Full time

    Job Title: Field Technical Support Specialist - VRF SystemsWe are seeking a highly skilled and motivated Field Technical Support Specialist to join our team, focusing on Variable Refrigerant Flow (VRF) systems. The successful candidate will provide on-site technical support and troubleshooting for our VRF equipment, ensuring optimal performance and customer...

  • Technical Support Specialist

    1 month ago

    Richmond, Virginia, United States Morton Full time

    Job SummaryMorton is seeking a highly skilled Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for providing technical support to all areas within the organization.Key ResponsibilitiesTechnical Support: Provide technical support to all areas within the organization, including troubleshooting and resolving...

  • Technical Support Specialist

    4 weeks ago

    Richmond, Virginia, United States ABB Full time

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at ABB. As a Technical Support Engineer, you will play a critical role in providing technical assistance to internal and external customers, ensuring timely and cost-effective support in accordance with standard processes, procedures, and safety guidelines.Key...