Customer Service Liaison

17 hours ago


Blue Ash, Ohio, United States SBS Cincinnati Full time
About Our Team
We are a family-oriented business with a great company culture, dedicated to delivering exceptional customer service and support to our clients. Our team is passionate about making a difference in our community and strives to provide a positive and productive work environment.

Job Description:

We are seeking an Administrative/Customer Service Assistant to join our team. This is a rewarding position that offers opportunities for growth and development within a dynamic team.

This role involves assisting our administrative department with QuickBooks duties, as well as calling customers for service quality checks.

You will be responsible for handling customer inquiries and complaints, providing information about our services, troubleshooting and resolving service issues and concerns, and assisting our Office Manager with clerical duties.

This position can be full or part-time, with some remote work permitted.

Bilingual in Spanish would be a great skill to have for this position.


Responsibilities:
  • Handle customer inquiries and complaints
  • Provide information about our services
  • Troubleshoot and resolve service issues and concerns
  • Assist our Office Manager with clerical duties

Requirements:
  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

Benefits:
  • Competitive salary: $45,000 - $55,000 per year (estimated)
  • Opportunities for growth and development within a dynamic team
  • A rewarding work environment with a great company culture
  • Comprehensive benefits package, including health insurance, retirement planning, and paid time off


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