Customer Service Resolution Specialist
3 weeks ago
**Job Overview:**
">- Vaco is seeking a highly skilled Dispute Specialist to join our team.
**Key Responsibilities:**
- Manage customer disputes regarding credit card and PayPal transactions.
- Review calls, emails, and contact records to resolve issues efficiently.
- Compile information to effectively dispute charges on behalf of the company.
- Assist subscribers with account maintenance, website navigation, and general questions via phone or live chats.
- Perform internal account maintenance tasks, including combining duplicate records and handling email deliverability issues.
- Manually modify subscription terms according to specific promotions.
- Monitor overnight voicemails and route them accordingly.
- Track and manage credit card dispute cases, providing rebuttals as needed.
- Support special projects assigned by management and provide backup to fellow team members as required.
**Estimated Salary:** $45,000 - $65,000 per year, depending on experience and location.
**Benefits Include:**
- A competitive salary range based on experience.
- Ongoing training and professional development opportunities.
- A dynamic and supportive work environment.
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