Medical Office Coordinator
4 weeks ago
Serves patients by greeting and assisting them; scheduling appointments; maintaining records and accounts.
Key Responsibilities- Welcome patients and visitors by greeting them in person or on the telephone; answering or referring inquiries.
- Optimize patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Keep patient appointments on schedule by notifying the provider of patient arrival; reviewing service delivery compared to schedule; reminding the provider of service delays.
- Comfort patients by anticipating their anxieties; answering their questions; maintaining the reception area.
- Ensure availability of treatment information by filing and retrieving patient records.
- Maintain patient accounts by obtaining, recording, and updating personal and financial information.
- Obtain revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
- Maintain business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
- Help patients in distress by responding to emergencies.
- Protect patients' rights by maintaining confidentiality of personal and financial information.
- Maintain operations by following policies and procedures; reporting needed changes.
- Contribute to team effort by accomplishing related results as needed.
- Experience working in a medical office preferred.
- Skillful and knowledgeable in all aspects relating to the front office of a busy medical clinic.
- Must be a caring and compassionate person able to put patients at ease using excellent communication skills.
- Computer proficiency is required and software such as EMR (Athena and Epic), Word, Excel, and other programs are strongly preferred.
- Must be able to read and write legibly.
- Must be able to follow written and verbal instructions.
- The ability to travel to nearby clinics as needed.
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